Shakoya Woodley
Florida
Summary
Reliable and friendly customer expert who quickly learns and masters new concepts and skills . Passionate about helping customers and creating a satisfying experience.
Overview
5
5
years of professional experience
Work History
Cashier
Auto Buy
01.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Associate
Ralph Lauren
01.2018 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier Trainer
Polo Tropical
01.2018 - 01.2021
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
Crew Team Member
Disney
06.2017 - 01.2018
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Education
High School Graduate -
Acceleration Academy
01.2013
Skills
- Cash handling accuracy
- Detail-oriented
- Organized
- Excellent multi-tasker
- Strong communications skills
- Flexible schedule
- Scheduling Appointments
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Organizational abilities
- Professionalism and Courtesy
- Payment Processing
- Conflict Resolution
- POS system operations
- Decision Making Aptitude
- Product Recommendations
- Loyalty Program Promotion
- Regulatory Compliance
- Adaptable and Flexible
- Relationship Building
- Analytical Thinking
- Training and mentoring
Accomplishments
Rountinely helped as many as 50 or more customers each day in a high volume fast food franchise.
References
- Tracy Bryant, 407-300-5106
- Lea Lambert, 832-516-4299
- Pamela-Mann Jackson, 321-527-9567
- Marissa Nero, 786-213-7841
Timeline
Cashier
Auto Buy
01.2021 - 01.2022
Sales Associate
Ralph Lauren
01.2018 - 01.2021
Cashier Trainer
Polo Tropical
01.2018 - 01.2021
Crew Team Member
Disney
06.2017 - 01.2018
High School Graduate -
Acceleration Academy
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