Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shaktisinh Kahor

Atlanta,GA

Summary

Highly organized leader with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.



Overview

4
4
years of professional experience

Work History

Server

Ponko Chicken
11.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

General Manager

Country Inn & Suites
03.2020 - 10.2022
  • Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
  • Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
  • Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
  • Provided exceptional service and assistance to guests upon check-in.
  • Streamlined front office procedures to enhance efficiency

Education

BBA - Business Administration

Pennsylvania State University
Harrisburg, PA
07.2021

Skills

  • Front Office Management
  • Administrative Support
  • Office Administration
  • Process Improvement
  • Safe Food Handling
  • Food Inspection
  • Food Delivery
  • Guest Relations
  • Relationship Development

Languages

Gujarati
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Server

Ponko Chicken
11.2023 - Current

General Manager

Country Inn & Suites
03.2020 - 10.2022

BBA - Business Administration

Pennsylvania State University

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Shaktisinh Kahor