Shakur Goodin
Philadelphia,PA
Summary
To obtain a challenging position where my skills and capabilities will be utilized to meet the goals and objectives of your organization. Enthusiastic customer service with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Driver
PARTY HOOPERS RENTAL
01.2021 - Current
- Strong Driving Record, Customer Service, Basic Maintenance Knowledge, Detailed Oriented, Efficiency and Time Management
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Achieved consistently high customer scores due to exceptional service.
Concierge
Hobby Lobby
Philadelphia, PA
02.2023 - 12.2023
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Cashier
SNIPES
01.2022 - 01.2023
- Customer Service, Communication Skills, Attention to Detail, Time Management
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Mastery Thomas Charter
Skills
- Critical Thinking
- Leadership Skills
- Great Customer Service Skills
- Dedication
- Problem Solving
- Empathy
- Daily Logging
- Valid Driver's License
- Customer Service
- Punctuality
- Staff Development
- Safety Protocols
Timeline
Concierge
Hobby Lobby
02.2023 - 12.2023
Cashier
SNIPES
01.2022 - 01.2023
Driver
PARTY HOOPERS RENTAL
01.2021 - Current
High School Diploma -
Mastery Thomas Charter
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