Shakura Flint
Houston,TX
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
13
years of professional experience
Work History
DE Specialist/ Team Lead
Percepta Ford
01.2020 - Current
- Case management with customers VIA chat.-Provide instructional information in a timely manner.- Assist team members with valuable information when needed
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Overnight Baker/Head Cashier
Memorial Hermann Hospital
01.2019 - Current
- Provided desserts and breakfast for staff, and employees.
- Maintained food line to capacity.
- Documented food temperatures.
- Created and submitted needed inventory.
- Attend to Staff needs on a short notice.
- Money handling.
- Interactions with staff through open ended questions.
- Promoted workplace safety by strictly adhering to established protocols for handling sharp tools or hot surfaces.
- Trained new bakers on equipment operation, recipe preparation, and company procedures, fostering a supportive learning environment.
- Improved overall product presentation by applying meticulous attention to detail when shaping dough, glazing pastries, or icing baked goods.
Private Caregiver
Private Healthcare
01.2011 - 01.2018
- Prepare and plan meals (including clean-up)
- Help with walking and light exercise
- Light housekeeping duties.
- Assist with dressing, grooming, and bathing
- Run small errands (pick up prescriptions; go to the bank, etc.)
- Remind when to take medications
- Provide companionship
- Record daily care
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed personalized care plans to address individual needs and goals.
Education
Business Management -
Contemporary Learning Center
12.1996
Skills
- Problem Solving
- Assistant Supervisor
- Billing
- Data Entry
- Sales
- Time Keeping
- Team Leader
- Scheduling
- Cashiering
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Technical communication
- Root Cause Analysis
- Quality Assessment
- Supply Management
References
Upon Request
Timeline
DE Specialist/ Team Lead
Percepta Ford
01.2020 - Current
Overnight Baker/Head Cashier
Memorial Hermann Hospital
01.2019 - Current
Private Caregiver
Private Healthcare
01.2011 - 01.2018
Business Management -
Contemporary Learning Center
Similar Profiles
La’Tonya HaganLa’Tonya Hagan
Customer Service Representative at Percepta Ford Motor CompanyCustomer Service Representative at Percepta Ford Motor Company
Erica DarthardErica Darthard
Select Account Manager at Percepta /Ford ProSelect Account Manager at Percepta /Ford Pro
Michele FreemanMichele Freeman
Digital Experience Representative at Percepta Ford Motor CompanyDigital Experience Representative at Percepta Ford Motor Company
Allison FidalgoAllison Fidalgo
Marketing Coordinator at Sunny Sky ProductsMarketing Coordinator at Sunny Sky Products
Michael LoveMichael Love
Warehouse Worker at Altair StricklandWarehouse Worker at Altair Strickland