Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakura Leitner

Antioch,TN

Summary

Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues.

Committed to keeping up with lesson plans while keeping classrooms fun. Dedicated and passionate Teacher with proven track record successfully leading student discussions and providing individualized instruction. Communicates effectively with administrators, faculty and parents. Well versed in educational standards and innovative teaching methods. Organized and detail-oriented individual with proven ability to effectively manage and motivate student learning.

Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills. Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology.

Reliable and knowledgeable educator with experience developing and delivering engaging lessons. Friendly individual enjoys helping students learn new concepts and subjects. Innovative thinker on how to develop and deliver engaging lessons and activities to diverse student populations. Experienced in using creative and innovative approaches to foster student understanding and comprehension. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teacher or Office management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Toddler Teacher

Bright Horizons Childcare
11.2021 - Current
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted sensory development by providing access to different textures.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Gathered materials and resources to prepare for lessons and activities.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Utilized technology to develop instructional materials and activities for children.

Customer Care Representative

International Scholarship And Tuition Services
05.2018 - 10.2021
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of 100 customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Logged call information and solutions provided into internal database.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Developed and updated databases to handle customer data.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Background Data Specialist

SJV & Associates
01.2017 - 11.2018
  • Validated incoming data against quality standards to eliminate irrelevant or unusable information.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Supported operations staff in researching data configuration and processing issues.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.
  • Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Searched, extracted and interpreted information to determine correct input procedure.
  • Managed and updated criminal record documentation to keep records accurate.

Substitute Teacher to Paraprofessional

Fulton County Schools
12.2015 - 04.2018
  • Reports to school office at beginning of school day to pick up required materials/schedule of classes and at the end of the school day to return materials
  • Follows sign out procedures as prescribed by the principal
  • Carries out a program of study prescribed in the lesson plans left by the classroom teacher
  • Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.

Vitamin clerk

Sprouts Farmers Market
07.2015 - 04.2018
  • Assisting customers with finding their nutritional and supplemental needs
  • The Vitamin Clerk is responsible for ensuring customer satisfaction by giving prompt, friendly and knowledgeable service in the Vitamin Department
  • I Provide a high level of prompt and friendly customer service
  • Maintain a positive work environment
  • I Create and maintain department displays; accurately prices all merchandise by stamping, marking, or placing shelf tags and signs
  • Maintains a presentable and tidy Vitamin department at all times
  • Assists Vitamin Manager as needed
  • Assists with the unloading, stocking, filling and dusting of merchandise
  • Rotates product and pay particular attention to code dates
  • Has knowledge of weekly ad items; gives customers direction of product location throughout the store
  • Is familiar with events and seminars going on or coming up
  • Other related duties as assigned.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Residential Instructor

The Ark Family Counseling Center
04.2015 - 09.2015
  • Position contributes to all the aspects of the physical and emotional care of the youth placed at the Ark/Ricky Homes
  • Position is responsible for planning and preparing meals, supervising residents’ daily routines, assisting with maintenance of facility, providing crisis safety and management, transporting residents to appointments and documenting as necessary.

Crew Member/Supervisor

Krispy Kreme
03.2014 - 06.2015
  • Hrs/wk
  • Performing sanitation duties in order to maintain an internal and external clean, safe and sanitary shop
  • Training employees and ensuring that employees are working efficiently and effectively
  • Maintaining adequate staff in retail and production positions
  • Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced
  • Fill customer orders accurately and quickly, including products, condiments, and change
  • Handle difficult customer situations professionally and Maintain a pleasant and courteous demeanor
  • Operate other retail equipment, e.g
  • Coffee and soda machines, in the proper manner Operate drive thru equipment (POS) and headsets
  • Assist in training and development of Team Members
  • Handle customer and employee complaints or concerns professionally
  • Assist management with staff scheduling and team building
  • Distributed necessary tasks and duties during each shift.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Educated crew workers on quality standards throughout construction process.
  • Facilitated disciplinary action when necessary.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Controlled food costs and managed inventory.
  • Served consistent portions following recipes and control standards.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Planned and executed promotions and special events in close collaboration with management.
  • Set and oversaw weekly and special event menu plans.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Community Living Coach

United Cerebral Palsy of Georgia
09.2013 - 09.2014
  • (CLC), 40hrs /wk
  • Implements activities suggested by supervisor which reflect training objectives in each client’s
  • Individual service plan (ISP)
  • Engages residents in activities of choice, which reinforces ISP goals
  • Promptly reports any emergency/crisis situation to supervisor and follows up by completing
  • Appropriate incident report within twenty-four (24) hours
  • Provides transportation and supervision for residents as dictated by individual program
  • Ensures that all information regarding daily activities, problems and needs of residents are recorded properly in daily log
  • Ensures each resident’s personal hygiene and grooming needs are met
  • Uses appropriate body mechanics to lift, move, and position and provides prescribed exercises and physical care to residents
  • Complies with the organization policies and procedures governing the use of behavior management programs for controlling maladaptive or problem behavior
  • Complies with policies and procedures to ensure that confidentiality requirements are upheld
  • Makes client related entries in daily and tracked records in accordance with their ISP
  • Supervises self-administration of medications in accordance with established policies of Georgia Department of Human Resources

Relief Manager

Public Storage
01.2013 - 09.2013
  • Hrs/wk
  • Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements and up sell to customers merchandise
  • Work in one or more locations, independently or with another manager
  • Manage, verify, and balance cash drawer; prepare and make daily deposits
  • Conduct a daily physical storage unit inspection confirming inventory availability

Member Service Desk Associate

Sam’s Club
02.2011 - 02.2013
  • Hrs /wk
  • Help members with establishing Sam’s Club Memberships
  • Introduce members to Sam’s Club Private Label credit cards through GE Capital as well as assisting with obtaining Sam’s Club Discover cards
  • Resolve Sam’s Club Private Label and Sam’s Club Discover credit card issues by contacting GE Capital Credit Card Company
  • Other duties include faxing, making copies, sweeping, dusting, and scanning tax exempt documents
  • Organize Marketing events through phone calls and emails to produce more awareness about Sam’s Club Membership types and services

Customer Service Agent

Signature Announcements
02.2010 - 12.2010
  • Hrs /wk
  • Assisted graduates with making their High School or College graduation announcements
  • Answered 60 to 200 incoming calls in an automatic call distribution call center environment
  • Other duties included data entry, tracking shipments from email or phone requests in conjunction with the warehouse employees

Tutor

America Reads at Cleveland State University
10.2008 - 01.2009
  • Assisted students in grades K through 6th grade with their reading and comprehension

Telesales Agent

Dial America Inc
06.2008 - 07.2008
  • Wk
  • Assisted customers with choosing their favorite magazines to help support nonprofit organizations

Student Loan Counselor

Consolidation Resource Center
11.2005 - 12.2007
  • Hrs /wk
  • Counseled students with educational information to make them knowledgeable of ways to keep control of their student loans
  • Informed the students about their debt to income ratio to better understand why managing their student loans correctly was important
  • Increased the students’ knowledge on preventing future interest rate increases
  • Managed up to 10 associates with difficult phone call situations as well as coached them on their daily goals and productivity.

Sales Agent

Disney Reservation Center
10.2004 - 07.2005
  • Wk
  • Helped guests with their ideal vacations

Sales Representative

Vector Marketing
04.2004 - 05.2004
  • Sold Cutco Cutlery to family and friends and First ten days on the job made $ 1700 dollars in career sales

Cashier

Kmart
04.1999 - 08.2002
  • Hrs /wk
  • Helped customers in Women, Boys, Girls, Men, and Infants Apparel and Jewelry
  • Supervised up to 10 cashiers making sure breaks were taken on time as well as making sure their cash registers were balanced at the end of their shifts
  • Resolved customer complaints, concerns, and did refunds and/or exchanges on merchandise

Education

Certified Medical Assistant -

Fortis College
Smyrna, GA.

Bachelor of Arts - Psychology

Ashford University Online
Clinton, IA

Associate Degree - General Studies

Saint Petersburg College
Saint Petersburg, FL

Diploma -

STEDI, Utah State University, Substitute Teaching Institute

Skills

  • COMMUNITY INVOLVEMENT & Family Involvement
  • Active Participation
  • Enforcing Classroom Rules
  • Class Engagement
  • Room Arrangements
  • Class Encouragement
  • Cultural Awareness
  • Discipline
  • Compliance
  • Reporting
  • Group and individual instruction

Certification

  • Certified Infant and Toddler Teacher, Bright Horizons- 2022- 2023
  • CPR and First Aid

Timeline

Toddler Teacher

Bright Horizons Childcare
11.2021 - Current

Customer Care Representative

International Scholarship And Tuition Services
05.2018 - 10.2021

Background Data Specialist

SJV & Associates
01.2017 - 11.2018

Substitute Teacher to Paraprofessional

Fulton County Schools
12.2015 - 04.2018

Vitamin clerk

Sprouts Farmers Market
07.2015 - 04.2018

Residential Instructor

The Ark Family Counseling Center
04.2015 - 09.2015

Crew Member/Supervisor

Krispy Kreme
03.2014 - 06.2015

Community Living Coach

United Cerebral Palsy of Georgia
09.2013 - 09.2014

Relief Manager

Public Storage
01.2013 - 09.2013

Member Service Desk Associate

Sam’s Club
02.2011 - 02.2013

Customer Service Agent

Signature Announcements
02.2010 - 12.2010

Tutor

America Reads at Cleveland State University
10.2008 - 01.2009

Telesales Agent

Dial America Inc
06.2008 - 07.2008

Student Loan Counselor

Consolidation Resource Center
11.2005 - 12.2007

Sales Agent

Disney Reservation Center
10.2004 - 07.2005

Sales Representative

Vector Marketing
04.2004 - 05.2004

Cashier

Kmart
04.1999 - 08.2002

Certified Medical Assistant -

Fortis College

Bachelor of Arts - Psychology

Ashford University Online

Associate Degree - General Studies

Saint Petersburg College

Diploma -

STEDI, Utah State University, Substitute Teaching Institute

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Shakura Leitner