NyTauja Henderson
Tallahassee,FL
Summary
Dynamic professional with a proven track record in customer service and patient care, notably at Lincare. Excelled in managing high-stress situations and fostering team collaboration, enhancing customer loyalty and operational efficiency. Skilled in call center operations and demonstrating compassion, my approach has consistently improved customer satisfaction and team productivity. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
Lincare
07.2023 - 09.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Maximus
09.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
Westminster Oaks
04.2018 - 09.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Experience Manager
Michaels
01.2017 - 04.2018
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
High School Diploma -
Thomasville High School
Thomasville, GA05.2017
Skills
- Call center experience
- Data Entry
- Problem-solving abilities
- Administrative Support
- Technical Support
- Patient Care
- Compassion and Empathy
- Active Listening
- Customer Service
Timeline
Customer Service Advocate
Lincare
07.2023 - 09.2024
Customer Service Representative
Maximus
09.2021 - 07.2023
Certified Nursing Assistant
Westminster Oaks
04.2018 - 09.2021
Customer Experience Manager
Michaels
01.2017 - 04.2018
High School Diploma -
Thomasville High School
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