NyTauja Henderson
Lincare
Tallahassee,FL
8
years of professional experience
Dynamic professional with a proven track record in customer service and patient care, notably at Lincare. Excelled in managing high-stress situations and fostering team collaboration, enhancing customer loyalty and operational efficiency. Skilled in call center operations and demonstrating compassion, my approach has consistently improved customer satisfaction and team productivity. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Customer Service Advocate
1 Year 2 Months- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
1 Year 10 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
3 Years 5 Months- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Experience Manager
1 Year 3 Months- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
High School Diploma
Skills
Call center experience
Data Entry
Problem-solving abilities
Administrative Support
Technical Support
Patient Care
Compassion and Empathy
Active Listening
Customer Service
Timeline
Customer Service Advocate
Lincare
07.2023 - 09.2024Read More
Customer Service Representative
Maximus
09.2021 - 07.2023Read More
Certified Nursing Assistant
Westminster Oaks
04.2018 - 09.2021Read More
Customer Experience Manager
Michaels
01.2017 - 04.2018Read More
Thomasville High School
High School Diploma
Read More