Shakyia Robinson
Bastrop,LA
Summary
Reliable Light Truck Driver with experience in managing routes efficiently and ensuring safe delivery of goods. Skilled in vehicle maintenance, route planning, and customer service, consistently meeting deadlines and exceeding expectations in fast-paced environments. Proven ability to improve processes for increased efficiency in delivery operations, resulting in higher satisfaction levels from clients and partners.
Hardworking delivery driver with several years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with dot regulations and order verification processes. Accuracy-first approach to delivery.
Overview
3
3
years of professional experience
Work History
Oak Woods Delivery Driver
Oak woods nursing home
Mer Rouge, Louisiana
01.2021 - 02.2024
- Driver
- Delivered goods and services to customers on time and in excellent condition:
- Inspected vehicle and maintained gas, oil and water levels.
- Received and processed customer orders for delivery.
- Contacted customers prior to delivery to coordinate delivery times.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Ensured safe handling of medications during transport by adhering to all safety protocols.
- Reported delays and accidents to stations using telephones or two-way radios.
- Kept accurate logs of all deliveries and trips.
- Worked cooperatively with other team members throughout shift.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Loaded packages into vehicle for delivery to customers.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Handled merchandise in accordance with product handling standards.
- Processed shipment documents neatly and efficiently for each load.
- Navigated routes with relevant map programs and GPS systems.
- Resolved customer complaints in a timely manner when necessary.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Responded quickly to customer inquiries about order status or estimated arrival times.
- Reported any vehicle maintenance issues or malfunctions immediately.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Utilized street maps to plan and determine most efficient routes.
- Communicated with pharmacy staff regarding any changes or discrepancies in delivery orders.
- Reported mechanical problems encountered with vehicles to dispatch.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Provided excellent customer service when interacting with customers during delivery process.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Operated vehicles according to established guidelines for safe operation.
- Maintained records of customer deliveries, including addresses and items delivered.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Maintained accurate logbook entries detailing dates, times, destinations, mileage driven and fuel used.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Delivered medications accurately and on time to customers in a professional manner.
- Operated a variety of machinery and tools safely and efficiently.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
High School Diploma -
Bastrop High School
Bastrop, LASkills
- Commercial driving
- Delivery logging
- Tractor-trailer driving
- Package scanning
Timeline
Oak Woods Delivery Driver
Oak woods nursing home
01.2021 - 02.2024
High School Diploma -
Bastrop High School