ShaKyla Grant
Summary
Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated Mobile Sales Consultant offering 6 years of experience in telecommunication sales environments. Committed to winning with strong negotiation and communication skills. Proven to thrive in fast-paced, deadline-oriented settings. I'm a Dedicated mentor eager to utilize counseling and coaching skills. Strong presentation and public speaking skills with focus on job search workshops and training sessions. Knowledgeable about job markets and committed to fostering positive learning environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banker
PNC
09.2023 - 01.2024
- Completed Consumer lending training(included home equity and Auto loans)
- Knowledge of and ability to discuss PNC products
- Shares, shows and supports clients on a variety of technological digital and online tools of PNC
- Ability to recognize different perspectives and priorities
- Ability to complete Teller transactions
- Ability to ensure compliance with local and company policies.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Relationship banker
Bank of America
07.2022 - 04.2023
- Communicate effectively to clients about bank of america products
- Confidently provide financial solutions/recommendations
- Educated clients on how to conduct simple banking transactions through self-service technologies
- Efficiently manage my time for appts and day to day walk ins
- Ensure financial transactions are completed accurately and efficiently, while complying policies and requirements
- Actively listen to customers to provide recommendations that matches their life plans
- Establishing relationships with internal departments
- Providing referrals for customers who need complex financial assistance, brokerage, home mortgages, referrals to Merrill lynch investors
- Receiving and Verifying Brinks incoming/outgoing
- Assist with some operations of financial center.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
Personal Banker I
Commerce Bank
01.2022 - 07.2022
- Educate customers on products and services
- Offer solutions that are personable for the customers
- Ensure financial transactions are completed accurately and efficiently, while complying policies and requirements
- Actively listen to customers to provide recommendations that matches their needs
- Establishing relationships with internal departments
- Providing referrals for customers who need complex financial assistance; brokerage, home mortgages, etc
- Operating RBG/cash machine daily Counting and tracking cash and printing debit cards
- Receiving and Verifying Brinks incoming/outgoing
- Interact and build rapport with customers daily as well as making phone calls.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
Job Coach
MERS Goodwill
06.2021 - 09.2021
- Organize Workplace Preparation Training
- Call youth for training, updating statuses/case notes
- Distribute provided resources to youth in need
- Hosts Upfront JRT and/or Workplace classes
- Completes personal history and direct deposit during Mass intakes
- Prepare materials for class
- Schedule 1:1 Intakes with youth
- Verifies documentation for youth's onboarding during intakes
- Schedule/hosted Site Supervisor Orientations with employers
- Organize youth first days of work and mentor throughout program
- Set goals and complete milestone with youth.
- Increased clients'' interview skills through comprehensive mock interviews and constructive feedback sessions.
- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
Teacher Assistant
Eagle College Preparatory School
07.2020 - 08.2021
- Assist in teaching 1st grade class (30 students)
- Recorded attendance
- In charge of teaching Reading mastery, social studies and science
- Created lesson plans based off curriculum map
- Helped scholars with assignments, including Math
- Assist Lead teacher in parent teacher conferences and testing
- Taught with a hybrid class
- Monitored and assisted with subject tests
- Administered RTI to 3rd, 5th & 7th grade.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
Mobile sales consultant
Best Buy
02.2019 - 11.2019
- Welcomed customers as they entered the store
- Provided personalized solutions by tying together other technology/accessories in order to benefit the customer
- Provided & Sold Post Paid accounts for At&T, Verizon, Sprint & prepaid
- Handled Sign Audits & down stocking
- Maintain & Assist with Mobile department
- Provides customer service and sales in & outside of my department
- Transitioned into all sales team (selling in computers, appliances, and home theatre)
- Transferred to new store with the same duties in August.
Mobile sales consultant
Cricket wireless
11.2017 - 03.2019
- Uncovered needs of our customers in order to assist them
- Personalized solutions for phones/accessories
- Thoroughly educated and engaged customers about our plans/promotions/prices
- Helped incoming co-workers learn the system and selling process.
- Enhanced store reputation for exceptional customer service by attentively addressing client concerns and offering expert advice.
- Conducted thorough product research, staying up-to-date on industry trends and competitor offerings to provide informed recommendations to clients.
Education
Non-graduate - Early Childhood education
Southern Illinois University Carbondale
Carbondale, IL01.2017
High school diploma -
Hubbard high school
Chicago, IL06.2015
Skills
- Teaching
- Curriculum development
- Classroom Management
- Retail Sales
- Marketing
- Customer service
- Cash handling/CRM
- Microsoft office
- Clerical
- Food Production
- Computer Skills
- Regulatory Compliance
- Financial product knowledge
- Product Demos
- Upselling
- Recruiting
- Mentorship
- Payment Processing
Personal Information
Title: Relationship Banker
Certification
- NMLS#2533449, [PNC] - 9/2023-9/2024
Timeline
Personal Banker
PNC
09.2023 - 01.2024
Relationship banker
Bank of America
07.2022 - 04.2023
Personal Banker I
Commerce Bank
01.2022 - 07.2022
Job Coach
MERS Goodwill
06.2021 - 09.2021
Teacher Assistant
Eagle College Preparatory School
07.2020 - 08.2021
Mobile sales consultant
Best Buy
02.2019 - 11.2019
Mobile sales consultant
Cricket wireless
11.2017 - 03.2019
Non-graduate - Early Childhood education
Southern Illinois University Carbondale
High school diploma -
Hubbard high school
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