ShaKyla Grant
Chicago
Summary
Detail-oriented Client Services Associate with a proven track record in customer service, banking, and administrative functions. Eager to leverage expertise in client communications, financial transactions, and record-keeping in a new role at a respected company. Known for effective team collaboration and adaptability to changing needs. Possesses excellent communication, problem-solving, and organizational skills, ensuring smooth operations and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Service Associate
J.P Morgan
07.2024 - 06.2025
- Professional Summary
Dedicated and detail-oriented Client Services Associate with extensive experience in customer service, banking, and administrative roles. - Skilled in managing client communications, handling financial transactions, and maintaining accurate records.
- Known for adaptability, strong organizational skills, and a commitment to delivering exceptional service.
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Personal Banker
PNC
09.2023 - 01.2024
- Completed Consumer lending training (included home equity and Auto loans)Knowledge of and ability to discuss PNC products
- Completed consumer lending training (home equity, auto loans).
- Provided personalized banking solutions and educated clients on digital tools.
- Executed financial transactions while ensuring compliance with policies.
Relationship banker
Bank of America
07.2022 - 04.2023
- Delivered financial solutions and educated clients on self-service technologies.
- Conducted financial reviews and provided referrals for complex financial needs.
- Assisted with financial center operations and compliance.
Personal Banker I
Commerce Bank
01.2022 - 07.2022
- Educated customers on products and services, offering tailored solutions.
- Conducted audits of cash handling procedures and managed daily operations.
- Interact and build rapport with customers daily as well as making phone calls.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch."
Job Coach
MERS Goodwill
06.2021 - 09.2021
- Organized workplace training and mentored youth throughout the program.
- Verifies documentation for youth's onboarding during intakes
- Schedule/hosted Site Supervisor Orientations with employers
- Organize youth first days of work and mentor throughout program"
- Conducted mock interviews and career assessments to improve client outcomes.
Teacher Assistant
Eagle College Preparatory School
07.2020 - 08.2021
- Assisted in teaching 1st-grade students, creating lesson plans, and administering tests.
- Promoted a positive learning environment and enhanced student comprehension.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
Mobile sales consultant
Best Buy
02.2019 - 11.2019
- Provided personalized solutions for mobile and technology products.
- Transitioned into all sales teams, selling computers, appliances, and home theater products.
- Collaborated with team members to develop innovative sales strategies, resulting in increased revenue and market share..
- Coordinated closely with other departments such as finance or IT support teams when necessary for seamless service delivery during complex transactions or problem resolution processes.
- Activated phones on networks such as [Network], [Network] and [Network].
Mobile sales consultant
Cricket wireless
11.2017 - 03.2019
- Delivered exceptional customer service and personalized solutions for phones/accessories.
- Educated customers on promotions and plans while staying updated on industry trends.
- Provided exceptional after-sales support by addressing technical issues promptly and professionally, fostering customer loyalty.
- Increased customer satisfaction by providing personalized mobile solutions and tailored recommendations.
Education
Non-graduate - Early Childhood education
Southern Illinois University Carbondale
Carbondale, IL01.2017
High school diploma - undefined
Hubbard high school
Chicago, IL06.2015
Skills
- Customer Service & Mentorship
- Financial Product Knowledge & Compliance
- Administrative Support & Scheduling
- Classroom Management & Curriculum Development
- Sales & Marketing
- Data entry proficiency
- Empathy and patience
- Microsoft Office & CRM Tools
Certification
NMLS#2533449, [PNC] - 2023-09 to 2024-09
Timeline
Client Service Associate
J.P Morgan
07.2024 - 06.2025
Personal Banker
PNC
09.2023 - 01.2024
Relationship banker
Bank of America
07.2022 - 04.2023
Personal Banker I
Commerce Bank
01.2022 - 07.2022
Job Coach
MERS Goodwill
06.2021 - 09.2021
Teacher Assistant
Eagle College Preparatory School
07.2020 - 08.2021
Mobile sales consultant
Best Buy
02.2019 - 11.2019
Mobile sales consultant
Cricket wireless
11.2017 - 03.2019
High school diploma - undefined
Hubbard high school
Non-graduate - Early Childhood education
Southern Illinois University Carbondale
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