Shakyra Chestnutt
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Caregiver( Part Time)
Assisting Hands
10.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Receptionist/Referral Specialist ( Temporary)
ECPC Pain Specialist
06.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Patient Care Coordinator/Front Desk Receptionist
AUNC Associated Urologist (Full Time)
01.2022 - 06.2023
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
Receptionist (Full Time)
Fast Med Urgent Care
05.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Caregiver(Part Time)
Woodlands Nursing Home
12.2019 - 10.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Guided patients to restroom to support bladder and bowel relief requirements.
Program Specialist (Full Time)
Sykes Enterprises, Incorporated
02.2019 - 04.2020
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments.
- Determined customer needs and developed program initiatives according to preferences.
- Applied market research to design up-to-date programs.
- Provided ongoing direction and leadership for program operations.
Education
No Degree - Forensic Science
Cape Fear Community College( Online)
Wilmington, NC05.2026
High School Diploma -
Union High School
Rose Hill, NC06.2019
Skills
- Patient Companionship
- ADL Assistance
- Chronic Disease Management
- Mobility Assistance
- Incident Reporting
- Documentation
- Meal Preparation
- HIPAA Compliance
- Hoyer Lifting Equipment
- Flexible Schedule and Availability
- Respectful and Compassionate
- Client Documentation
- Patient Management
- Multitasking and Organization
- Patient Care
- Problem-Solving
- Scheduling
- File Management
- Data Entry
- Time Management
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Customer and Client Relations
- Telephone Skills
- Typing Speed
- Scheduling Appointments
- Inventory Control
- Claims Processing
- Healthcare Operations
- Care Planning
- Patient advocacy
- Team collaboration
- Empathy and compassion
- Conflict resolution
- Attention to detail
- Medical terminology understanding
- Computer literacy
- Medication and Appointment Reminders
- Care Plan Assessment
- Greeting and Seating Clients
- Multi-Line Telephone Operation
- Microsoft Office Proficiency
- Attention to Detail
Timeline
Caregiver( Part Time)
Assisting Hands
10.2023 - Current
Receptionist/Referral Specialist ( Temporary)
ECPC Pain Specialist
06.2023 - 11.2023
Patient Care Coordinator/Front Desk Receptionist
AUNC Associated Urologist (Full Time)
01.2022 - 06.2023
Receptionist (Full Time)
Fast Med Urgent Care
05.2020 - 08.2021
Caregiver(Part Time)
Woodlands Nursing Home
12.2019 - 10.2020
Program Specialist (Full Time)
Sykes Enterprises, Incorporated
02.2019 - 04.2020
No Degree - Forensic Science
Cape Fear Community College( Online)
High School Diploma -
Union High School
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