Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shakyra Chestnutt

Cary,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Patient Service Associate

Duke Raleigh Cancer Center
Cary, NC
01.2024 - Current
  • Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
  • Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
  • Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
  • Scheduled laboratory tests for referring physicians based on their orders.
  • Performed data entry tasks into electronic health record system.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Collaborated with clinical and administrative staff to meet patient needs.

Patient Care Representative(Temp)

AUNC Urologist of North Carolina
Raleigh, NC
05.2022 - 10.2023
  • Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
  • Greeted patients upon arrival and maintained a clean reception area for visitors.
  • Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
  • Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
  • Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
  • Assisted with scheduling of diagnostic tests such as X-rays, CT scans or MRIs.
  • Conducted follow-up calls with discharged patients to assess satisfaction with services received at the facility.
  • Monitored prescription refills and requested authorization from insurance companies when necessary.
  • Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
  • Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
  • Prepared documents required for filing claims with insurance carriers in order to obtain reimbursement for services rendered.
  • Organized files in accordance with departmental policies and procedures.
  • Scheduled evaluations and procedures for patients.
  • Obtained patient address, insurance information, contact information and medical history.

Caregiver(Partime)

Woodlands Nursing Home
Fayetteville, NC
08.2021 - 05.2022
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.

Coordinator/Patient Service Representative

Wilmington Surgical Associates
Wilmington, NC
02.2020 - 12.2021
  • Assisted with scheduling appointments for physicians and specialists in accordance with their availability.
  • Ordered medical supplies as needed to keep inventory stocked.
  • Processed insurance claims forms submitted by patients or other providers.
  • Managed patient billing activities, ensuring accurate data entry into the system and collection of payments due.
  • Coordinated communication between patients, staff members, outside agencies and vendors regarding medical matters.
  • Maintained a clean reception area for visitors, including stocking magazines and brochures about available services.
  • Created reports summarizing daily patient visits for the practice manager's review.
  • Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
  • Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
  • Provided patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.

Education

Union High School
Rose Hill, NC
06-2019

Criminal Justice

Cape Fear Community College (online)
Wilmington, NC

Skills

  • Healthcare knowledge
  • Appointment Scheduling
  • Medical Records Management
  • Insurance Verification
  • Scheduling appointments
  • Medical terminology knowledge
  • Documenting and Recording Information
  • Administrative and Office Support
  • Calm and Effective Under Pressure
  • Database Search and Data Entry Skills
  • Providing Information and Resources
  • Explaining Policy and Procedures
  • Caring and Empathetic
  • Communicating to Patients and Families
  • Patient Confidentiality and Data Security
  • Gathering Information from Patients
  • Registration and Scheduling
  • Resolving Problems
  • Patient Registration
  • Schedule Coordination
  • Appointment confirmation
  • Professionalism
  • Problem-solving abilities
  • Multitasking
  • Goal Setting
  • Resource Allocation
  • Teamwork and Collaboration
  • Excellent Communication
  • 50 WPM Typing Speed
  • Payment Collection
  • Reliability and Dedication
  • Conflict Resolution
  • Technical Troubleshooting
  • Self Motivation
  • Continuous Improvement
  • Active Listening

References

References available upon request.

Timeline

Patient Service Associate

Duke Raleigh Cancer Center
01.2024 - Current

Patient Care Representative(Temp)

AUNC Urologist of North Carolina
05.2022 - 10.2023

Caregiver(Partime)

Woodlands Nursing Home
08.2021 - 05.2022

Coordinator/Patient Service Representative

Wilmington Surgical Associates
02.2020 - 12.2021

Union High School

Criminal Justice

Cape Fear Community College (online)

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Shakyra Chestnutt