Kyyan Staten
Chesapeake,VA
Summary
Proven store manager with a track record of enhancing customer satisfaction and boosting sales through innovative strategies at Roots. Skilled in inventory management and team leadership, excelling in optimizing store operations and leading teams to exceed performance goals. Approach significantly reduces operational risks and improves fiscal responsibility, demonstrating a commitment to excellence and results. Prepared to drive store performance and enhance customer experiences as a retail management professional. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control for effective management of store resources.
Overview
18
18
years of professional experience
Work History
Store Manager
Cardi
11.2020 - Current
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives
- Implemented loss prevention strategies, significantly reducing shrinkage
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size
- Managed purchasing, sales, marketing and customer account operations efficiently
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Assisted in recruiting, hiring and training of team members
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Reduced operational risks while organizing data to forecast performance trends
Store Manager
Roots
03.2010 - 11.2020
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Assisted with hiring, training and mentoring new staff members
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Rotated merchandise and displays to feature new products and promotions
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Approved regular payroll submissions for employees
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Supervised guests at front counter, answering questions regarding products
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
Inventory Control Specialist
Inventory Solutions Contractors
02.2007 - 03.2010
- Placed routine orders to replenish warehouse stock to insure that outages do not occur and that adequate inventory is maintained
- Reviewed all purchase requisitions for documented management approvals, and to validated that requested items were on contract and that pricing is per contract
- Monitored orders, and insures that all items were received timely
- Reviewed and resolved discrepancies between purchase orders and invoices
- Identified and resolved backorders
- Assisted department representatives to find requested products, provided information on contracted products and ordering process
- Assisted with product analysis and conversions as assigned
- Updated software system with new products, pricing, locations and other relevant information as assigned
- Monitored inventory for correct PAR levels, and insures that inventory levels were adequate, but kept to a minimum
- Sometimes negotiated for improved pricing, was asked to assist in receiving and distribution
- Received, controlled, and delivered materials, equipment, and supplied to various hospital departments
- Performed a physical count of all par levels/fixed areas, and refilled the locations according to the PAR sheet procedure
- Completed all data entry into the computer system with regard to receipt of supplies and issues to the floor
- Assisted the Surgery department with monitoring and restocking general supply areas
- Cross-trained in other areas in the department such as purchasing
- Other duties were assigned
Education
Bachelor's degree - General Studies
Tidewater Community College
Chesapeake, VA05.2014
Skills
- Shift Scheduling
- Inventory Oversight
- Inventory Control
- Supply Ordering
- Customer Service Management
- Store operations
- Customer Relations
- Training and mentoring
- Team Building and Leadership
- Team leadership and coaching
- Team Leadership
- Employee Scheduling
- Retail Inventory Management
- Problem-Solving
- Inventory Management
- Goals and performance
- Outstanding communication skills
- Friendly and Positive
- Store Opening and Closing
- Customer Service
- Employee Training
- Cash Management
- Multitasking and Organization
- Merchandising
- Pricing
- Store Management Experience
- Negotiation
- Loss Prevention
- Profit & Loss
- Recruiting
- Management
- Budgeting
- Logistics
- Research
Timeline
Store Manager
Cardi
11.2020 - Current
Store Manager
Roots
03.2010 - 11.2020
Inventory Control Specialist
Inventory Solutions Contractors
02.2007 - 03.2010
Bachelor's degree - General Studies
Tidewater Community College
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