Shakyra Jenkins
Killeen,TX
Summary
Customer service professional with extensive Teleperformance experience in conflict resolution and POS operations. Strengths include clear communication, structured problem-solving, and improved customer satisfaction. Skilled in inventory tracking and food safety compliance in fast-paced environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Snack Bar Attendant
Hallmark Lanes
Killeen, TX
07.2024 - Current
- Prepared snacks, beverages, and quick meals for Hallmark Lanes bowlers and guests.
- Prepared drinks, salads, sandwiches, burgers, fries, and other food items to restaurant standards.
- Processed snack bar orders and lane-side purchases through a point-of-sale system.
- Resolved customer complaints and requests promptly to maintain high satisfaction levels.
- Provided initial customer interaction to enhance guest experience. and answered questions about menu items.
- Reduced spoilage risk by handling and storing snack bar foods to health code standards.
- Used portion control for each item served to customers.
- Restocked condiments, service supplies, and snack bar foods throughout shifts to meet customer demand.
- Tracked inventory levels and restocked shelves regularly.
- Prepared special orders for customers upon request.
- Incorporated customer feedback into menu offerings and restocked popular items based on demand.
- Set up and broke down workstations, sanitized surfaces, and replenished condiments.
Lead Daycare Teacher
Totally 4 Kids
Killeen, TX
03.2023 - 02.2024
- Facilitated implementation of classroom curriculum for children ages 6 months to 5 years.
- Prepared age-appropriate lessons using early childhood learning standards and daycare curriculum.
- Led daily classroom routines for 4 kids and guided children through transitions and activities.
- Supervised indoor and outdoor play to maintain safe childcare environments.
- Monitored child behaviors and development through daily observation notes to inform individualized care.
- Assisted with diaper changes and feeding sessions, promoting comfort and hygiene for children.
Customer Service Representative
Employment Solutions of NY - Solix Inc.
Killeen, TX
07.2022 - 03.2023
- Assisted customers with insurance inquiries, account access, and claim processing to ensure resolution and satisfaction.
- Resolved customer complaints promptly, ensuring satisfaction through effective service and support.
- Supported customer satisfaction by resolving problems with knowledgeable, friendly service.
- Responded to customer inquiries, delivering accurate information about products and services to facilitate informed decisions.
- Explained program requirements and next steps in clear, professional language.
- Resolved service issues by reviewing records and routing requests correctly.
- Processed applications and kept case records accurate in service systems.
- Verified eligibility details according to established procedures. using employer procedures and program guidelines.
- Built strong customer relationships to encourage repeat business.
- Stayed calm and professional in stressful situations and helped diffuse tense interactions.
Lead Daycare Teacher
totally 4 kids
Killeen, TX
06.2021 - 06.2022
- Led daily classroom routines at Totally 4 Kids, guiding children through transitions and activities.
- Planned age-appropriate lessons using early childhood learning standards and daycare curriculum.
- Supervised indoor and outdoor play to maintain safe childcare environments.
- Monitored feeding schedules and changed infants and toddlers to ensure comfort and hygiene.
- Modeled positive behavior and guided children through conflict resolution.
- Prepared learning materials, classroom centers, and activity supplies for each day.
- Provided classroom updates to parents and guardians during pickup and drop-off to foster engagement and communication.
- Assisted assistant teachers with classroom coverage and daily care tasks to enhance team collaboration and support.
Customer Service Representative
Teleperformance
Killeen, TX
03.2020 - 06.2021
- Acted as a United healthcare agent, assisting customers with medical insurance inquiries and solutions.
- Responded to customer inquiries, delivering accurate information about products and services to enhance understanding.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Achieved high customer satisfaction through effective resolution of issues with knowledgeable and friendly service.
- Resolved service issues by reviewing records and routing requests appropriately.
- Verified eligibility details using employer procedures and program guidelines.
- Supported team workflow by prioritizing messages, calls, and case tasks.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Custodian/Janitor
KILLEEN INDEPENDENT SCHOOL DISTRICT (K.I.S.D)
Killeen, TX
08.2020 - 03.2021
- Cleaned classrooms, hallways, and restrooms across Killeen ISD school buildings.
- Sanitized high-touch surfaces following Killeen ISD cleaning and safety procedures.
- Removed trash and debris from classrooms, offices, and common spaces.
- Operated floor machines and hand tools for daily custodial maintenance.
- Performed thorough cleaning of windows, mirrors, walls, and ceilings to maintain a polished look.; dusting furniture and wiping down surfaces.
- Set up cafeterias, gyms, and event spaces for school activities.
- Reported maintenance issues and safety hazards to campus supervisors.
Cahier/Sales Associate
JCPenney
Killeen, TX
07.2019 - 09.2019
- Organized clothes to improve the shopping experience for customers.
Education
High School Diploma -
Killeen High School
Killeen, TX06-2019
Some College (No Degree) - Nursing (vocational)
Central Texas College
Killeen, TXSkills
- Food safety
- Sanitation procedures
- Food service management
- Quality control
- Food inventory management
- Analysis skills
- Inventory tracking
- Order processing
- POS operation
- Driving
- Cash management
- Customer service
- Guest service excellence
- Customer response
- Customer feedback analysis
- Upselling strategies
- Product recommendation techniques
- Cooking
- Fast food service
- Attention to detail
- Conflict resolution
- Time management
- Process improvement
- Manual handling
- Analysis skills
- Initiative and proactivity
- Customer service communication
- Customer response
- Driving
- English
- Operating Systems
- Operating systems
- Problem solving
- Initiative and proactivity
- Customer response
- Guest service excellence
- Cash register operation
- Analysis skills
- Customer feedback analysis
- Upselling strategies
- Problem solving
Personal Information
- Driving License: Non-CDL Class C
- Work Permit: Authorized to work in the US for any employer
Certification
Food Handler Certification, Child Development Associate Certification, CPR Certification, TABC Certification, Driver's License, Non-CDL Class C
Languages
English
Timeline
Snack Bar Attendant
Hallmark Lanes
07.2024 - Current
Lead Daycare Teacher
Totally 4 Kids
03.2023 - 02.2024
Customer Service Representative
Employment Solutions of NY - Solix Inc.
07.2022 - 03.2023
Lead Daycare Teacher
totally 4 kids
06.2021 - 06.2022
Custodian/Janitor
KILLEEN INDEPENDENT SCHOOL DISTRICT (K.I.S.D)
08.2020 - 03.2021
Customer Service Representative
Teleperformance
03.2020 - 06.2021
Cahier/Sales Associate
JCPenney
07.2019 - 09.2019
High School Diploma -
Killeen High School
Some College (No Degree) - Nursing (vocational)
Central Texas College