Shakyra Mackey
Summary
Talented case Manager adept at handling high case loads without sacrificing the quality of care. Operates in high-pressure environment while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life. Proficient in client evaluation, database management, and social service coordination. Strong communication with a passion for helping others
Overview
12
12
years of professional experience
Work History
Caseworker
Saint John Medical Center
08.2020 - 09.2023
- Needs Assessment
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Client privacy
C.N.A.
Saint Joseph's Medical Center
10.2015 - 11.2019
- Maintaining a clean and safe environment by ensuring each patient unit is well organized.
- Provided accurate, timely documentation as required.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Admin/Driver
Ambulnz by DocGo
10.2014 - 05.2015
- Registering Clients - Manage Phone calls -Scheduling Meetings -Maintaining records -Ordering Office supplies -Maintaining Internal databases
- Achieved safe driving records by consistently following traffic rules and regulations.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Home Health Aide
Community Health Aide and Services
04.2013 - 02.2014
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Records patient information by making entries in the patient journal; notifying the nursing supervisor of changing or unusual conditions.
- Maintains a safe, secure, and healthy patient environment by following facility standards and procedures.
Card Services Representative
Canadian Payment Service Credit Card Co.
04.2011 - 11.2013
- Develops plans to meet the objectives in conjunction with corporate client needs.
- Serve as the first point of contact for all card related inquiries for debit and credit cards.
- Demonstrate an understanding of organization processes and structure in order to identify resources needed to resolve card related problems or gather information to assist others.
- Answers telephone inquiries and channels them appropriately
- Contributed to a positive team environment, sharing knowledge, skills, and expertise with colleagues as needed.
Education
ABC Training Center
New York, NY04.2017
A.S Health/Med. Assistant -
Monroe College
Bronx, NY01.2015
Skills
- Word Processing
- Medical Terminology
- Interpersonal and Customer Service Skills
- Proficient Computer Knowledge
- Organization
- Professionalism
- Patient Services
- Verbal Communication
- Listening
- Dependability
- Emotional Control
- Client Engagement
- Empathy and compassion
- Time management
- Multitasking abilities
Timeline
Caseworker
Saint John Medical Center
08.2020 - 09.2023
C.N.A.
Saint Joseph's Medical Center
10.2015 - 11.2019
Admin/Driver
Ambulnz by DocGo
10.2014 - 05.2015
Home Health Aide
Community Health Aide and Services
04.2013 - 02.2014
Card Services Representative
Canadian Payment Service Credit Card Co.
04.2011 - 11.2013
ABC Training Center
A.S Health/Med. Assistant -
Monroe College
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