Shakyra Mcneely
Detroit,MI
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
Work History
Assistant Supervisor
Balance home care
Detroit, MI
06.2026 - Current
- Trained staff on medication procedures and safety protocols.
- Reviewed medication records and corrected documentation errors.
- Advised staff members regarding best practices when administering medications.
- Coordinated pharmacy communication for orders and delivery issues.
- Monitored storage conditions and secured controlled medications.
- Assisted with ordering supplies necessary for medication distribution activities.
- Developed policies and procedures related to medication management.
- Participated in team meetings to discuss new developments in patient care protocols involving medications.
- Verified prescriptions, dosages, and refill schedules for residents.
Life Skills Trainer
NeuroRestorative
Farmington Hills, MI
01.2024 - 05.2026
- Provide compassionate support and daily assistance to individuals with traumatic brain injuries. Maintain detailed and accurate client records to ensure continuity of care. Administer medications and support daily living activities while ensuring safety and dignity
- Facilitated daily living skills training for residents in neurorehabilitation programs
- Assisted individuals with personal care, meals, and hygiene routines
- Guided medication routines following treatment plans and supervision
- Monitored safety during home activities and community outings
- Oversaw medication administration according to established treatment plans and supervision
- Documented client behaviors, care notes, and shift observations
Home Health Care Aide / Group Home Manager
RGRPS, Inc.
Livonia, MI
06.2022 - 12.2023
- Delivered personal care services while managing household operations.
- Delivered personal care for RGRPS, Inc. clients in home settings.
- Assisted clients with bathing, dressing, grooming, and toileting needs.
- Prepared meals according to care plans and dietary instructions.
Call Center Agent
Aerotek
Troy, MI
03.2021 - 05.2022
- Managed high-volume inbound and outbound calls to provide account and service support. Addressed customer concerns effectively, ensuring high service metrics were met. Built strong customer relationships through professionalism and empathy
- Managed inbound calls for Aerotek candidates and client staffing requests.
- Scheduled interviews and appointments using Aerotek call center systems.
- Updated applicant records in ATS and CRM databases.
Chat Agent
Dynamic BDC
Farmington Hills
01.2020 - 03.2021
- Acted as the first point of contact for customer inquiries via live chat. Managed multiple conversations while maintaining accuracy and quality service. Improved customer satisfaction through clear, solution-oriented communication.
- Managed inbound chat conversations for automotive leads and customer inquiries.
- Qualified prospects using Dynamic BDC chat scripts and response guidelines.
- Scheduled appointments through dealership calendars and lead management systems.
Education
Degree -
Old Redford Academy High
Detroit, MISkills
- Medication management
- Clinical documentation
- Patient care coordination
- Patient communication
- Staff training
- Records management
- Staff training
- Training and mentoring
- Team management
- Problem solving
- Customer Service & Support
- Training and mentoring
Timeline
Assistant Supervisor
Balance home care
06.2026 - Current
Life Skills Trainer
NeuroRestorative
01.2024 - 05.2026
Home Health Care Aide / Group Home Manager
RGRPS, Inc.
06.2022 - 12.2023
Call Center Agent
Aerotek
03.2021 - 05.2022
Chat Agent
Dynamic BDC
01.2020 - 03.2021
Degree -
Old Redford Academy High