SHAKYYA FARMER
Auburn,AL
Summary
Passionate Customer service professional with a strong background in retail and food service leadership. Proven track record of leading teams, enhancing guest experiences, and fostering community connection in high-volume environments. Adept at creating inclusive, welcoming spaces and empowering team members to deliver exceptional service. I’d like to to bring leadership, integrity, and a guest-first mindset to a Lead position.
Overview
4
4
years of professional experience
Work History
Prep Cook/ Front Server
Panda Express
05.2023 - 05.2025
- Supported both back and front of house, seamlessly transitioning between food prep and direct guest service.
- Maintained upbeat, positive energy to enhance the in-store experience for every guest.
- Managed multi-tasking and quick decision-making during busy hours to ensure timely service.
- Developed an ability to anticipate guest needs and respond with thoughtful solutions.
Service/kitchen Manager
Chipotle Mexican Grill
08.2022 - 08.2023
- Directed daily shifts, supporting up to 10 team members to deliver high quality guest service and maintain operational flow.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Trained and coached team members, focusing on confidence, communication, and accountability.
- Fostered a collaborative workplace culture aligned with brand values and safety protocols.
- Maintained awareness of supply levels and proactively adjusted prep to meet guest demand during peak hours.
Customer Service/ Cashier
Walmart Inc
08.2021 - 02.2022
- Delivered friendly, efficient service in high-volume retail setting, resolving guest concerns with patience and professionalism.
- Handled customer support, focusing on issue resolution and inquiries.
- Worked alongside team members to achieve performance objectives while fostering a friendly and inclusive atmosphere.
- Recognized for reliability, positive attitude, and excellent communication.
Education
Some College - Business Administration And Management
Southern Union
Opelika, ALSkills
- Leadership, team work
- Effective, functional cross communicator
- Organized, time management
- Customer- centric
- Conflict resolution
- Knowledge of Microsoft Word, Excel, PowerPoint
- Adaptability
Timeline
Prep Cook/ Front Server
Panda Express
05.2023 - 05.2025
Service/kitchen Manager
Chipotle Mexican Grill
08.2022 - 08.2023
Customer Service/ Cashier
Walmart Inc
08.2021 - 02.2022
Some College - Business Administration And Management
Southern Union