Shala Carr
Buna,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Overnight Shift Manager
BG Foods (Mcdonalds)
Orange, TX
06.2018 - 11.2018
- Improved employee performance by implementing efficient work processes and providing consistent feedback on overnight shift tasks.
- Maintained a safe and clean working environment for all staff members during the overnight shift, reducing accidents and incidents.
- Streamlined overnight operations by effectively delegating tasks to team members according to their skills and abilities.
- Enhanced customer satisfaction with prompt service and addressing concerns during the overnight hours, ensuring a positive experience.
- Reduced inventory shrinkage by conducting thorough nightly audits and implementing loss prevention strategies during the overnight shift.
- Increased productivity through effective time management techniques, prioritizing tasks, and setting clear expectations for overnight team members.
- Consistently met or exceeded sales goals during the overnight shift by motivating team members and utilizing suggestive selling techniques.
- Ensured accurate end-of-shift reports for management review through diligent record-keeping of sales transactions, inventory counts, and other relevant data.
- Fostered a positive team atmosphere among overnight staff by promoting open communication, collaboration, and recognition of hard work.
- Assisted in training new employees on company policies, procedures, products, and services for seamless integration into the overnight team.
- Resolved any conflicts or issues that arose during the night shift in a fair and timely manner to maintain smooth operations.
- Contributed to the reduction of employee turnover rates within the night shift team by providing support, guidance, and recognizing achievements regularly.
- Managed inventory levels throughout the night shift to ensure proper stock rotation, minimizing waste while maximizing sales opportunities.
- Collaborated with dayshift management to address any outstanding issues or pass along pertinent information for seamless transition between shifts.
- Monitored security systems effectively throughout the night shift to prevent theft or unauthorized access to restricted areas within the facility.
- Implemented process improvements based on regular assessments of workflow, team performance, and customer feedback during the overnight shift.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Restaurant Shift Manager
BG Foods (Mcdonalds)
Bridge City, TX
06.2015 - 05.2018
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Assisted in budget preparation by closely monitoring expenses and identifying areas where cost-saving measures could be implemented without compromising quality or service levels.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Checked and monitored inventory levels to reorder items.
- Communicated with health inspectors during inspections and resolved issues found.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Associate of Business Administration - Business Administration And Management
Lamar State College - Orange
Orange, TX05.2015
High School Diploma -
Little Cypress-Mauriceville HS
Orange, TX05.2006
Skills
- Employee Motivation
- Delegation capabilities
- Inventory Management
- Production cycling
- Reliability
- Work Area Inspection
- Production Management
- Problem-Solving
- Relationship Building
- Training and mentoring
- Interpersonal Skills
- Goal Setting
- Performance Improvement
- Work Planning and Prioritization
- Work Order Analysis
- Active Listening
- Problem-solving aptitude
- Decision-Making
- Written Communication
- Process improvement strategies
- Staff Training and Development
- Workforce Management
- Shift Scheduling
- Self Motivation
Certification
As of now any certifications that i may have had, would need to be renewed, as i have been a Stay-at-Home Mom for the past 5+ years.
Timeline
Overnight Shift Manager
BG Foods (Mcdonalds)
06.2018 - 11.2018
Restaurant Shift Manager
BG Foods (Mcdonalds)
06.2015 - 05.2018
Associate of Business Administration - Business Administration And Management
Lamar State College - Orange
High School Diploma -
Little Cypress-Mauriceville HS