Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shala Fischer

San Angelo,TX

Summary

Proven Office Manager with a track record of enhancing team productivity and patient satisfaction by leveraging exceptional organizational skills and a commitment to HIPPA compliance. Excelled in office administration and customer service, achieving significant improvements in operational efficiency and team cohesion without compromising confidentiality or care standards. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

16
16
years of professional experience

Work History

Office Manager/Personal Assistant

Dr. Jim Montgomery D.D.S.
06.2009 - 05.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. HIPPA compliance coordinator.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
  • Established team priorities, maintained schedules and monitored performance.

Administrative Assistant, Assisting Doctors PRN

Pediatric Dentistry of San Angelo
12.2006 - 03.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.

Office Manager

Dr. Brian Burleson D.D.S.
03.2001 - 05.2004
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. HIPPA Coordinator
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Supported Dr. Burleson in accomplishing his goals through diligent administrative assistance such as report generation and data entry.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Receptionist- Dr. Karl Wehner M.D.

Shannon Clinic
06.1996 - 08.1998
  • Greeted incoming patients and families professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give patients positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with patients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.

Education

Some College (No Degree) - General

Cameron University
Lawton, OK

Associate of Science -

Howard College
San Angelo, TX

High School Diploma -

Lakeview High School
San Angelo
05.1990

Skills

    • Customer Service
    • Office Management
    • Organizational Skills
    • Office Administration
    • Meet Deadlines
    • Team Bonding
      • Assisting Patients
      • Assisting Doctors
      • HIPPA Compliant
      • CPR Certified
      • Excellent multi-tasking ability

Timeline

Office Manager/Personal Assistant

Dr. Jim Montgomery D.D.S.
06.2009 - 05.2012

Administrative Assistant, Assisting Doctors PRN

Pediatric Dentistry of San Angelo
12.2006 - 03.2008

Office Manager

Dr. Brian Burleson D.D.S.
03.2001 - 05.2004

Receptionist- Dr. Karl Wehner M.D.

Shannon Clinic
06.1996 - 08.1998

Some College (No Degree) - General

Cameron University

Associate of Science -

Howard College

High School Diploma -

Lakeview High School

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Shala Fischer