Shala Hern

• Streamlined the application process for prospective tenants, resulting in a reduced waiting time for unit allocations.
• Contributed to staff development by participating in hiring processes, training initiatives, and performance evaluations for fellow team members.
• Ensured compliance with housing regulations and policies through thorough review and verification of applicant documentation.
• Coordinated move-ins and move-outs efficiently, minimizing vacancy periods while maintaining high-quality standards for incoming tenants.
• Collaborated with property managers to maintain up-to-date records on vacancies, ensuring accurate reporting on occupancy rates.
• Maintained accurate records of all tenant interactions using property management software systems, ensuring streamlined communication among team members.
• Enhanced community relations by organizing events and programs that fostered positive interactions between residents and management.
• Managed resident disputes professionally, mediating conflicts as needed to maintain a harmonious community atmosphere.
• Supported management in maintaining a strong reputation for the property by adhering to ethical guidelines and demonstrating professionalism in all interactions with tenants.
• Maintained high occupancy rates by effectively marketing available properties to eligible applicants.
• Increased tenant satisfaction by addressing and resolving occupancy-related issues promptly and efficiently.
• Achieved timely lease renewals by proactively communicating with tenants about upcoming deadlines, ensuring continued high occupancy rates.
• Provided support during audits, preparing necessary documentation and demonstrating adherence to relevant housing regulations.
• Improved overall tenant experience with prompt responses to inquiries regarding lease terms or policy clarifications.
• Conducted regular inspections of property units, identifying maintenance needs and coordinating repairs to ensure safe living conditions for tenants.
• Stayed current with industry trends and regulatory changes by attending conferences, workshops, and training sessions related to affordable housing best practices.
• Assisted in developing strategies that addressed the unique needs of diverse tenant populations, promoting inclusivity and understanding in the community.
• Reduced delinquency rates by facilitating payment plans for struggling tenants and providing financial counseling resources.
• Fostered a welcoming environment for new tenants by conducting orientations and providing information on community resources and amenities.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state, and federal regulations.
• Communicated effectively with owners, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Coordinated appointments to show marketed properties.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Completed annual rent calculations using housing database software.
• 150 units
• Generated professional networks by engaging in professional, industry and government organizations.

• Managed incoming and outgoing calls while recording accurate messages for staff distribution.
• Maintained professional environment, enhancing overall client experience.
• Responded to inquiries, providing essential information to callers.
• Ordered and organized contact lenses by prescription.
• Directed phone inquiries, scheduled appointments, and addressed customer questions.
• Reviewed and updated customer database for accuracy and compliance.
• Coordinated appointment schedules, balancing workloads through efficient booking processes.
• Processed financial transactions accurately, maintaining detailed records of payments and receipts.
• ICD 10 and current
• OCT
• Contact lens training
• Pre testing
• Hard lens transiting
• Medical billing and coding
• Billing to insurance and patient
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Operated cash register and processed customer transactions efficiently.

Counted and balanced cash drawer at end of shifts.

Assisted customers with inquiries and product selection.

Restocked shelves to maintain optimal product availability.

Ensured store cleanliness and organization for enhanced customer experience.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Cultivated strong relationships with clients, vendors, and partners to drive loyalty.
• Developed strategies that increased sales and profitability.
• Oversaw a diverse team of professionals, promoting a positive work environment.
• Monitored financial performance, established budgets, and controlled expenses for stability.
• Directed daily operations including staff scheduling and product ordering.
• Executed deposit procedures to ensure accurate financial management.
• Fostered high employee satisfaction through effective leadership practices.

Oversaw daily operations of office, ensuring efficient workflow and employee productivity.

Compiled daily, weekly, and monthly reports for home office review.

Executed daily closing procedures, including making deposits.

Ordered office supplies to maintain adequate inventory levels.

Processed loan applications and made informed lending decisions.

Conducted credit checks to assess borrower eligibility.

Managed team performance and addressed employee concerns effectively.

Processed loan applications and made loan contracts efficiently.

Answered phone calls, addressing client inquiries promptly.

Managed loan payments to ensure timely transactions.

Organized office space to enhance operational efficiency.

Performed cleaning duties to maintain a professional environment.

Transported children to and from school safely and efficiently.

Cared for three children, ensuring a nurturing environment.

Managed laundry and performed household chores to maintain cleanliness.

Prepared meals and maintained kitchen organization.

• Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
• Handled cash transactions accurately, ensuring proper change was given to customers.
• Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
• Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
• Operated headset communication system to take orders quickly and accurately from customers.
• Resolved customer complaints professionally, finding mutually agreeable solutions.
• Increased customer satisfaction by providing prompt and friendly service.
• Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
• Enhanced sales by upselling menu items and promoting daily specials.
• Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
• Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
• Collaborated with team members to provide exceptional customer experiences.
• Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
• Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
• Improved efficiency by restocking supplies during downtime periods between orders.
• Maximized customer loyalty through consistent attention to detail and excellent communication skills.
• Maintained a clean and organized workspace for efficient food preparation and delivery.
• Assisted in the training of new carhops, sharing best practices for success in the role.
• Promoted teamwork among staff members by offering assistance when needed.
• Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
• Ensured order accuracy, double-checking each order before delivering to customers.
• Answered guest questions and promoted special products.
• Provided top-notch service while adhering to all health codes and regulations.
• Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Balanced orders on trays weighing over Number lbs and delivered them to cars.
• Memorized orders and maintained Number% accuracy in high-traffic times.
• Monitored inventory levels of condiments and disposable utensils to prevent shortages.
• Increased repeat business, engaging customers with friendly and efficient service.
• Boosted sales of promotional items, informing customers about special offers.
• Fostered positive team environment by assisting coworkers during rush hours.
• Improved order accuracy by double-checking details before delivery.
• Prepared beverages and simple menu items for faster service turnaround.
• Implemented feedback collection from customers to inform service improvements.
• Conducted routine vehicle maintenance checks for delivery service to ensure safety.
• Streamlined order-taking process to minimize wait times for customers.
• Enhanced team efficiency, coordinating with kitchen staff to expedite order preparation.
• Enhanced customer experience by delivering orders promptly and with smile.
• Maintained cleanliness and organization in serving area to uphold health standards.
• Improved outdoor signage visibility, arranging promotional materials for maximum impact.
• Processed payments swiftly and accurately, ensuring customer satisfaction.
• Trained new carhops in proper service techniques and company policies.
• Facilitated clean and inviting outdoor dining area, ensuring customer comfort.
• Contributed ideas for menu adjustments based on customer preferences and seasonal ingredients.
• Completed milkshakes and ice cream desserts for customers.
• Accurately operated cash register to process customer payments.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Brewed coffee and tea and changed out drink station syrups.
• Observed customer purchases in line and differentiated between standard portions.