Shala Lewis
Rancho Belago,CA
Summary
Experienced professional with a strong background in organizational support, including extensive work alongside senior executives. Proven track record in office management, staff supervision, training, and meticulous event planning. Recognized for superior research, project management, and organizational skills, with a proactive approach to tackling challenges. Highly motivated with a demonstrated ability to excel independently and adapt to new responsibilities seamlessly. Known for a strong work ethic, adaptability, and outstanding interpersonal abilities, ensuring effective collaboration and communication at all levels. Dedicated Manager with a strategic focus on enhancing operational efficiency and achieving ambitious goals through effective leadership and meticulous attention to detail.
Overview
15
15
years of professional experience
Work History
Learning and Development Manager
Direct Interactions
Seattle, WA
07.2020 - Current
- Conducted orientation sessions for new hires.
- Prepared agendas and organized materials for meetings, conferences and other events.
- Provided administrative support to the senior executive team by completing research projects or special assignments in a timely manner.
- Resolved conflicts between departments regarding deadlines or project timelines.
- Performed data entry tasks into various computer programs accurately.
- Drafted letters, reports, presentations and other documents on behalf of the senior executive team.
- Scheduled interviews for prospective employees with hiring managers.
- Developed organizational systems to ensure efficient workflow of office operations.
- Assisted in developing strategies for increasing efficiency within the organization.
- Coordinated meeting and work schedules for staff teams and executives.
- Provided guidance and mentorship for new hires during onboarding process.
- Coordinated with internal stakeholders across departments on L&D related matters.
- Collaborated with subject matter experts to ensure accuracy of training materials.
- Assisted with recruitment efforts by conducting interviews and providing input on candidate selection decisions.
- Implemented innovative strategies to enhance the effectiveness of learning initiatives.
Teacher, Administrative Assistant
Optimum Stages of Learning
Menifee, CA
08.2019 - 08.2020
- Provided a communicative platform between instructor and families with updated lesson plans and educational progress
- Assisted in the creative development of business webpage design, marketing design and ideas
- Created and maintained organizational records of inventory, employee hours, client enrollment and registration, curriculum and scheduling.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Organized student performance and enrichment activities to facilitate learning.
- Enhanced lessons with smart board technology, iPads and computers to address common core goals.
- Assisted teachers with lesson preparation and curriculum implementation.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Maintained a safe and orderly learning environment for all students.
- Provided individual tutoring to students with diverse learning needs.
Facility Director
Elliott Family Daycare
Moreno Valley, CA
03.2009 - 07.2019
- Experienced in writing and revising contracts that are pertinent to the functions of the business as well as updating files to ensure accuracy of information necessary to communicate with parents effectively
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Updated detailed records for all enrolled families
- Organized meetings with families to discuss their child's progress, needs, and challenges.
- Created reports summarizing family engagement activities.
- Collaborated with teachers, administrators, counselors, social workers, other professionals, and community partners.
- Provided guidance and assistance in navigating the school system for parents and caregivers.
- Maintained accurate records of all interactions with families including contact information, meeting notes.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Serviced families from diverse socioeconomic, ethnic, and educational backgrounds.
Education
Junior - B.A. Strategic Communications
National University
La Jolla, CAEarly Childhood Development
Skills
- Microsoft Office Professional (Word, Excel, PowerPoint, Access), Google Suite
- Training and Development
- Client Management & Relations
- Cultural Competency
- Community Resources
- Detail Oriented
- Document Preparation
- Human Resources Support
- Project management proficiency
- Effective problem solving
- Administrative Support
- Database Management
Timeline
Learning and Development Manager
Direct Interactions
07.2020 - Current
Teacher, Administrative Assistant
Optimum Stages of Learning
08.2019 - 08.2020
Facility Director
Elliott Family Daycare
03.2009 - 07.2019
Junior - B.A. Strategic Communications
National University
Early Childhood Development
Similar Profiles
Rheaven GaffneyRheaven Gaffney
Healthcare Customer Service Agent at Conduent / Direct InteractionsHealthcare Customer Service Agent at Conduent / Direct Interactions
Kelsea PoindexterKelsea Poindexter
Customer Service Agent at Direct InteractionsCustomer Service Agent at Direct Interactions
Rachel ParkRachel Park
Ohio Unemployment Agent at Direct InteractionsOhio Unemployment Agent at Direct Interactions