Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Shala Mai-tran

Lehi,UT

Summary

Going into my passion for great customer service as well as a proven track record in workflow coordination. I exclelled as a cashier team lead at Cafe Trang Bistro. My experience while working there have helped me with my problem-solving abilities and adaptability, ensuring the high standards of service in a fast-paced setting. I have also gained a lot of customer service skills while in the workplace. Moving forward, I seek to support these skills in a new environment, aiming to grow more.

Overview

6
6
years of professional experience

Work History

Cashier Team Lead

Cafe Tran Bistro
Lehi, UT
08.2018 - Current

I've worked at Cafe Trang for seven years now, and i have been working part-time there. I have enjoyed my time there, but I have also wanted to work in a different setting and environment, somewhere that's not in the restaurant setting. While working at Cafe Trang, I have had a good experience with working around my co workers as well as the customers so that they are able to have the best experience and the best satisfaction as possible. While working at Cafe Trang, I have not only have done my job at being a cashier, but I have also helped around with the preparation of the food and handing it out to the customers. I have also had the opportunity to make beverages while working here with the time i've had.

During my time at Cafe Trang, I have grown to develop strong interpersonal skills, efficiently managing customer interactions as well as resolving any issues to ensure that the customers are satisfied while being there. My role required me to multitask and handle numerous responsibilities, including cashier duties, food preparation, and beverage making. During this experience has helped my ability to work and maintain a high standard of service in a very fast-paced environment.

Now, I am seeking for a new opportunity that allows me to use my skills in a different setting, where I can continue to grow throughout professionally. My dedication to providing good service and my ability to adapt to new challenges.

Education

High School Diploma -

Salt Lake Community College
Salt Lake City, UT
05-2024

Skills

  • Workflow coordination
  • Time management
  • Problem-solving
  • Multitasking and organization
  • Adaptability and dependability
  • Shift scheduling
  • Clear communication
  • Empathy and patience
  • Product knowledge
  • Store opening and closing
  • Staff motivation
  • Attention to detail
  • Punctual and reliable
  • Motivational skills
  • Customer engagement
  • Positive attitude
  • Customer service

Affiliations

All my life, I have always loved fashion, cooking, art, and photography. Those things have always made me happy and I find myself always navigating towards those activities.

Languages

Vietnamese
Native/ Bilingual
English
Native/ Bilingual

Timeline

Cashier Team Lead

Cafe Tran Bistro
08.2018 - Current

High School Diploma -

Salt Lake Community College
Shala Mai-tran