Shala Scott
PHOENIX,AZ
Summary
Hardworking professional dedicated to customer satisfaction and reliable in completing skilled work. Improves vehicle safety and performance by looking for and investigating unexpected problems. Thorough in completing repair and maintenance work.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Tire Technician/Front Desk Receptionist
Tire Rama
Coeur d'Alene, ID
06.2024 - 10.2025
- Inspected tires for wear, damage, and proper inflation levels.
- Assisted in maintaining a clean and organized workshop environment.
- Educated customers on tire maintenance and safety best practices.
- Cleaned and maintained tire service bays to keep work areas organized.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
Call Representative
DISH
Coeur d'Alene, ID
07.2024 - 12.2024
- Assisted customers with billing inquiries and service changes.
- Managed customer accounts using internal systems and tools.
- Handled high-volume inbound calls efficiently and professionally.
- Resolved technical issues related to services and equipment.
- Collaborated with team members to improve service processes.
- Educated customers on product features and promotions.
- Handled escalated calls from other representatives when necessary.
Night manager
Scott’s Taxi
Post Falls, ID
01.2021 - 04.2023
- Supervised nightly operations to ensure smooth taxi dispatching.
- Coordinated driver schedules to meet customer demand efficiently.
- Managed customer inquiries and resolved issues promptly.
- Trained new drivers on company policies and procedures.
- Monitored vehicle maintenance schedules for optimal performance.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
Education
Castal Rock
Crescent City, CASkills
- Tire maintenance
- Vehicle inspection
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Facility cleaning
- Multitasking capacity
- Customer service
- Technical support
- Account management
- Call handling
- Communication strategies
- Attention to detail
- Proficiency in [type] software
- Resolving issues
- Data entry
- Customer communications
- Dispatch coordination
- Driver scheduling
- Customer management
- Dispatch software
- Quick learner
- Strong multitasking
- Routing orders
Timeline
Call Representative
DISH
07.2024 - 12.2024
Tire Technician/Front Desk Receptionist
Tire Rama
06.2024 - 10.2025
Night manager
Scott’s Taxi
01.2021 - 04.2023
Castal Rock