Shala Wiggins
Davenport
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Resident Experience Coordinator
Morning Star of Parker luxury Senior Living
03.2023 - 02.2025
- Applied advanced problem-solving skills to resolve complex, sensitive issues.
- Executed administrative tasks, including inventory management and maintenance coordination.
- Coordinated social events that fostered engagement among residents and families.
- Implemented best practices in assisted living administration, enhancing facility performance metrics.
Front Desk Supervisor
Hyatt Regency at Colorado Convention Center
01.2022 - 11.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Administrative Cordinator
Aerofield Services
Denver
05.2022 - 02.2023
- Updated contact lists frequently to ensure accuracy of employee information.
- Facilitated appointment scheduling for clients and internal teams.
- Extended greetings to visitors while delivering pertinent company details.
- Oversaw mail coordination including sorting and preparing packages for shipment.
- Inputted data into spreadsheets, employing Microsoft Excel and comparable software.
- Researched, compiled, and presented statistical reports to enhance organizational communication.
Front Desk Manager
Residence Inn by Marriott
05.2021 - 01.2022
- Coordinated with other departments to ensure that all customer requests are handled in a timely fashion
- Controlled customer complaints and resolved issues that arose during each guest's stay
- Assisted with the hiring process, including interviewing candidates and conducting background checks
- Handled reservations, scheduled meetings, and events, and made arrangements for special services such as catering or transportation
- Managed the front desk staff to ensure that the lobby is staffed at all times while maintaining a friendly and welcoming atmosphere for guests
Front Desk Supervisor
Sheraton River Walk Hotel
03.2020 - 05.2021
- Prioritized that all customers were satisfied with their experience at the hotel by greeting them warmly upon arrival and departure
- Conveyed with other departments as needed to ensure that customers' needs were met
- Ensured that all reservations were entered into the computer system correctly and promptly
- Monitored security cameras to ensure that guests' safety is maintained at all times
- Coordinated with other staff members to ensure that maintenance requests are addressed promptly
Emergency Services Intake Cordinator
Oak Hill Hospital
02.2019 - 03.2020
- Obtained and accurately transcribed patient information into charts for medical staff use.
- Liaised with patients and families regarding rights, billing, and payment procedures.
- Recorded diagnoses and time management of healthcare providers into ER logs.
- Performed verification and pre-certification processes to ensure smooth admissions.
Radiology Transporter
Osceola Medical Regional Hospital
07.2018 - 02.2019
- Transported patients effectively via wheelchair, bed, and stretcher; prepared patients for transport and assisted them in and out of the wheelchair
- Handled medical equipment safely including IV pumps/poles, Oxygen tanks, PCA pumps, Chest tubes, Catheters, and Traction while transporting patients
- Observed proper dress codes and adhered to departmental policies and procedures
- Maintained positive and professional relationships with patients
Education
Associate of Applied Science - Sonography
Southern Technical College
Tampa, FL01-2020
Associate of Arts - Communications
Valencia College
Orlando, FL01-2019
High School Diploma -
Eaglecrest High School
Centennial, CO01.2017
Skills
- Customer service
- Event coordination
- Conflict resolution
- Inventory management
- Administrative support
- Data entry
- Team supervision
- Staff training
- Professionalism
References
References available upon request.
Timeline
Resident Experience Coordinator
Morning Star of Parker luxury Senior Living
03.2023 - 02.2025
Administrative Cordinator
Aerofield Services
05.2022 - 02.2023
Front Desk Supervisor
Hyatt Regency at Colorado Convention Center
01.2022 - 11.2023
Front Desk Manager
Residence Inn by Marriott
05.2021 - 01.2022
Front Desk Supervisor
Sheraton River Walk Hotel
03.2020 - 05.2021
Emergency Services Intake Cordinator
Oak Hill Hospital
02.2019 - 03.2020
Radiology Transporter
Osceola Medical Regional Hospital
07.2018 - 02.2019
Associate of Applied Science - Sonography
Southern Technical College
Associate of Arts - Communications
Valencia College
High School Diploma -
Eaglecrest High School
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