Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Shala Wright

Alexander ,AR

Summary

Administrative Assistant with over 5 years experience in optimizing office workflows by coordinating effectively using strong administrative skills, including inventory management, insurance verification, medial billing, records/retention management, underwriting/data entry, and account receivable, a excellent written and verbal communication skills.

Overview

6
6
years of professional experience

Work History

Branch Operations Coordinator

Apria Healthcare
Little Rock , AR
01.2017 - 10.2020
  • Greets and supports walk in customers.
  • Answer incoming calls related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
  • Complete outbound calls to regarding order receipt confirmation, documentation requirements, insurance benefits.
  • Review and route incoming faxed orders appropriately.
  • Handle requests for audit and documentation purposes.
  • Collect payment/billing information as needed.
  • Order inventory or office supplies.
  • Carry out scanning, filing, and faxing records
  • Maintain patient records and maintain proper document retention.
  • Recouped payments from clients for services rendered.

Office Administrator

Reliable Life Insurance Company
Little Rock , AR
02.2015 - 01.2017
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Balance / prepare bank deposits.
  • Receive, verify and process agent deposits.
  • Upload/download/transmit handheld computers.
  • Communicate via written correspondence and/or telephone.
  • Successfully resolve customer inquiries and complaints.
  • Maintain standard filing system for district office.
  • Research/resolve payment discrepancies and banking errors
  • Maintain, organize, and replenish all company documentation and office supplies.
  • Daily Data Entry of applications, scanning, claims, policy service documents.

Education

Associate of Science - Dental Assisting

Pulaski Technical College
North Little Rock, AR
05.2006

High School Diploma -

Bryant High School
Bryant, AR
05.2004

Skills

  • Excellent Computer Skills
  • Cash handling expertise
  • Staff Management
  • Reporting familiarity
  • Revenue Generation
  • Familiar with account coding
  • Data management
  • Record Management and Retention
  • Resolving Unbilled Claims
  • Advanced Knowledge of Office Equipment
  • Advanced Knowledge of Medical Billing

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Healthcare benefitsCareer advancementWork-life balanceCompany Culture401k match

Timeline

Branch Operations Coordinator

Apria Healthcare
01.2017 - 10.2020

Office Administrator

Reliable Life Insurance Company
02.2015 - 01.2017

Associate of Science - Dental Assisting

Pulaski Technical College

High School Diploma -

Bryant High School

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Shala Wright