Shalaa McNeal
Jacksonville,FL
Summary
Experienced and dedicated professional with a strong passion for advocating the social and economic well-being of individuals and families. Proven ability to provide guidance, support, and assistance to those in need. Excellent communication and management skills for effective collaboration and coordination. Committed to inspiring community service and making a positive impact on the lives of others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Parenting Specialist
The LJD Jewish Family & Community Services
2024.01 - Current
- Promoted positive parenting practices through the delivery of evidence-based programs and workshops.
- Collaborated with families to support their individual parenting styles and preferences while providing expert guidance on infant care practices.
- Empowered parents to take an active role in their children''s development by offering practical guidance on parenting techniques.
- Promoted positive parenting practices by modeling effective strategies and providing constructive feedback to parents.
- Provided ongoing support to families during challenging situations, offering practical guidance on parenting techniques or managing household dynamics.
- Promoted positive parenting practices through education and supportive coaching sessions.
- Improved parent-child relationships by providing guidance on effective parenting techniques and strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive support for each family''s unique needs, addressing areas such as mental health, nutrition, and parenting skills.
Project Launch Therapist Intern
The LJD Jewish Family & Communit Services
2024.01 - 2024.08
- Contributed to a positive therapeutic environment through empathetic listening and non-judgmental support for clients'' emotional experiences.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health counseling.
- Built trust and rapport with compassionate approach.
- Maintained confidentiality and adhered to ethical guidelines, upholding the professional standards of the mental health field.
- Developed rapport with diverse client populations, fostering trust and facilitating open communication during therapy sessions.
- Documented therapeutic goals and client progress.
FAST Family Service Counselor
The LJD Jewish And Family Community Services
2021.07 - 2024.01
- Manage case load of 20 to 25 children.
- Manage a caseload of children voluntary in home protective supervision/ services.
- Responsible for engaging a child/family using a family empowerment approach to improve child safety and maintain and strengthen the family system..
- Commitment to family preservation when safe to do so.
- Conduct face-to-face contact with children, parents, and caregivers in home, community or school environment.
- Observe and document home conditions and child’s behavior/feelings about the living situation.
- Interact with family members and provide culturally competent services.
- Conduct safety assessments regarding child’s living arrangement.
- Provide conflict resolution and crisis intervention services to families.
- Coordinate available community services, to include making referrals.
- Provide education for family members about available services, parenting practices and the dependency system.
- Complete documentation of all case activities in case file and in the Florida’s Safe Families Network.
- Assist parents with Case Plan tasks (includes setting up appointments, providing transportation, etc.)
- Provide monthly safety plan updates
- Staff cases for any safety concerns and collaborate with the family and providers on case plan goals..
- Produce initial safety plan which is updated every 30 days and complete termination summaries for all families.
- Update Case Plans and family functioning assessments monthly.
- Work cooperatively as part of a team.
Dependency Family Service Counselor
The LJD Jewish Family & Community Services
2020.07 - 2021.07
- Assess client needs and developing service plans, DCF case plans
- Monitor service plan progress and evaluating reports from multiple service providers
- Develop and maintain case and program documentation according to contract and agency standards (assessments, treatment/service plans, progress notes, termination summaries, etc.)
- Manage a caseload of children in Foster Care/ Protective Supervision/ Adoption.
- Conduct face-to-face contact with children, parents, and caregivers in home or school environment.
- Observe and document home conditions and child’s behavior/feelings about the living situation.
- Interact with family members and provide culturally competent services.
- Conduct family functioning assessments and safety plans regarding child’s placement.
- Provide conflict resolution and crisis intervention services to families.
- Coordinate available community services, to include making referrals.
- Provide education for family members about available services, parenting practices and the dependency system.
- Complete documentation of all case activities in case file and FSFN.
- Assist parents with Case Plan tasks (includes setting up appointments, providing transportation, etc.)
- Attend court proceedings relating to case, including providing court testimony.
- Produce initial, 6-month, and termination summaries for all families.
- Update Case Plans and other court documents.
Patient Access Team Lead
St.Vincent's Medical Center Clay County
2016.09 - 2020.07
- Develop and implement organizational policies and procedures for the facility or medical unit
- Conducts interviews and completes registration in the Electronic Health Record for all clients
- Explain process, forms to patients prior to securing signatures, and ensures that all documents are properly signed and witnessed as required.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
Case Manager Intern
Clara White Mission Inc
2020.01 - 2020.04
- Create case plans with students from the work source program
- Facilitate group therapy sessions
- Arrange mock interviews with participating companies and students
- Complete Biophysical assessments with clients.
Registration Clerk
Orange Park Medical Center
2013.09 - 2016.01
- Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing
- Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.Interpret physician orders for appropriate testing or admission criteria.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
Education
Master of Science - Social Work
Florida State University
Tallahassee, FL08.2024
Bachelor of Science - Human Services
Florida State College of Jacksonville
Jacksonville, FL04.2020
Skills
- Cultural Awareness
- Documentation Management
- Attention to Detail
- Effective Communication
- Multitasking Abilities
- Problem-Solving
- Interpersonal Communication
- Flexible and Adaptable
- Active Listening
- Organization and Time Management
- Teamwork and Collaboration
Certification
- Child Welfare Case manager
- Human Trafficking
- CPR/AED/First Aid
Timeline
Parenting Specialist
The LJD Jewish Family & Community Services
2024.01 - Current
Project Launch Therapist Intern
The LJD Jewish Family & Communit Services
2024.01 - 2024.08
FAST Family Service Counselor
The LJD Jewish And Family Community Services
2021.07 - 2024.01
Dependency Family Service Counselor
The LJD Jewish Family & Community Services
2020.07 - 2021.07
Case Manager Intern
Clara White Mission Inc
2020.01 - 2020.04
Patient Access Team Lead
St.Vincent's Medical Center Clay County
2016.09 - 2020.07
Registration Clerk
Orange Park Medical Center
2013.09 - 2016.01
Master of Science - Social Work
Florida State University
Bachelor of Science - Human Services
Florida State College of Jacksonville
- Child Welfare Case manager
- Human Trafficking
- CPR/AED/First Aid
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