Shalae Collins
Lawrenceville,GA
Summary
Dynamic Interdisciplinary Studies student with a proven track record at Bank of America, adept in project management and relationship building. Spearheaded process improvements, reducing onboarding times and enhancing customer satisfaction. Excelled in team leadership, fostering a culture of continuous learning and efficiency. Skilled in balancing high-impact tasks with meticulous attention to detail, ensuring peak operational performance.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Kroger
11.2018 - 09.2023
- Maintained a positive attitude and demonstrated strong interpersonal skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Training Manager
Bath & Body Works
10.2023 - 01.2024
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Package Handler
FedEx
10.2023 - 01.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Teller Manager, Officer
Bank of America
01.2024 - Current
- Manage and supervise the daily activities of a fully staffed teller line. Effectively coached team members and created client relationships.
- Ensures the tellers are operating efficiently and effectively with all supplies and information needed to satisfy our customers.
- Schedule teller line to windows forecast as to promote a positive customer experience.
- Daily input of teller referrals, monthly Sales & Service Coaching Plan (SSCP).
- On the spot teller coach available to assist in the development of all associates.
- Assist and back up Banking Center Manager in all areas.
- Highly motivated leader able to multi-task and maintain control of banking center in manager’s absence.
- Monitor teller conduct ensuring transactions are handled with speed and accuracy.
- Operate, load, and balance TCD and ATM.
- Display the Bank of America Spirit while selling The Bank of America Way.
Education
Bachelor of Science - Interdisciplinary Studies
Kennesaw State University
Kennesaw, GA05-2026
Skills
- Project management
- Business Analysis
- Process Improvement
- Procedure Writer
- Relationship Building
- Team Player
- Meeting Facilitator
- Change Agent
Timeline
Teller Manager, Officer
Bank of America
01.2024 - Current
Training Manager
Bath & Body Works
10.2023 - 01.2024
Package Handler
FedEx
10.2023 - 01.2024
Customer Care Representative
Kroger
11.2018 - 09.2023
Bachelor of Science - Interdisciplinary Studies
Kennesaw State University
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