Shalah M Bryant
Delavan,WI
Summary
I am a driven, customer relations professional. I have gained experience over the course of four years in customer service, to include recordkeeping, financial oversight, and problem solving in multiple facets. I hold a pleasant and friendly personality coupled with excellent person centered care. I am adaptable to every challenge I face, and take on new challenges each day. My dedication lies with those I am serving. I can quickly and accurately answer questions to those I am serving, thereby ensuring all needs of the customers I serve and fostering positive relationships with everyone. My goal is to obtain an entry level full time position in the healthcare industry to grow my skills professionally and be a helping hand to everyone I am in contact with.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Project Veterans Muscle
Lake Geneva , Wi
2023.01 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
Housekeeping Cleaner
Heaven Scent Services
Delavan , WI
2021.05 - Current
- Stocked linen closets with fresh supplies of towels and linens.
- Reported any maintenance issues to supervisor immediately.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
- Responded promptly to special requests from guests for extra supplies or other items as needed.
- Performed deep-cleaning tasks such as shampooing carpets or steam-cleaning upholstery.
- Maintained inventory of cleaning supplies used throughout the facility.
- Provided assistance with moving heavy furniture or appliances when necessary.
- Interacted pleasantly with clients and guests when performing daily duties.
Interior Designer
Jean Kruzan Construction
Lake Geneva , WI
2022.01 - 2022.08
- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
- Visited home sites when necessary to assess and fulfill customer needs.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
- Gave clients information about strategies to keep spaces fresh and inviting.
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Coordinated movers and assistant stylists to complete project installations and styling.
Education
High School Diploma -
Badger High School
Lake Geneva, WI05.2020
In Process - Dental Assisting
Gateway Technical College
Kenosha, WISkills
- Research and Data Analysis
- Multitasking and Prioritization
- Customer Service
- Computer Proficiency
Timeline
Front Desk Receptionist
Project Veterans Muscle
2023.01 - Current
Interior Designer
Jean Kruzan Construction
2022.01 - 2022.08
Housekeeping Cleaner
Heaven Scent Services
2021.05 - Current
High School Diploma -
Badger High School
In Process - Dental Assisting
Gateway Technical College
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