Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Shalaina Johnson

Atlanta,GA

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

FLIGHT ATTENDANT

DELTA AIRLINES
05.2022 - Current
  • Provide information, guidance and assistance for safety and comfort to 200 passengers on board aircraft, attend “brief” and act on it, conduct safety check before flight.
  • Present emergency equipment and give instructions, monitor and secure cabin regularly
  • Comply with all aviation rules and regulations for safety and protection, assists passengers and cabin crew during emergency situations
  • Submit analytic reports concerning flight incidents
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order
  • Used excellent customer service skills in addressing passengers' needs
  • Advised passengers of flight regulations to maximize safety and security.
  • Assisted passengers with storing luggage and helped locate seating.
  • Answered passengers' questions about flight, aircraft and destination.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Senior Certified Pharmacy Technician

Walgreens
03.2005 - 12.2021
  • Directly assisted average of 60 customers per day, responding to inquiries and problems
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Set up and modified patient profiles in Intercom Plus System to include current information such as medications and insurance details.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained relationships with physicians.
  • Restocked automated medication dispensing equipment.
  • Reviewed medication orders.
  • Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
  • Prepared bottle labels.
  • Collected co-payments or full payments from customers.
  • Advocated for patients' compliance with medication guidelines.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Education

Bachelor of Science - Chemistry

Florida Agricultural And Mechanical University
Tallahassee, FL
05.2018

Skills

  • Customer Retention Strategies
  • Membership Inquiries and Renewals
  • Adobe Dreamweaver
  • Billing Adjustments and Refunds
  • Creative Solutions
  • POS Systems and Ordering Platforms
  • Complex Product Knowledge
  • Accurate Recordkeeping

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved customer issues which led to positive results.

Certification

Screening Resumes : Advanced

Performing Interviews: Advanced

Efficient and accurate in sales and management: Expert

Various Research Studies: Expert

Expert of understanding marketing: Advanced

Strong decision-making ability: Advanced

Exceptional Communicational Skills: Expert

Excellent telephone etiquette : Expert

Survey Software: Expert

Timeline

FLIGHT ATTENDANT

DELTA AIRLINES
05.2022 - Current

Senior Certified Pharmacy Technician

Walgreens
03.2005 - 12.2021

Bachelor of Science - Chemistry

Florida Agricultural And Mechanical University

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Shalaina Johnson