Shalaine Abeyta Lujan
11097 Wheeling Ct. Commerce City,CO
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
19
19
years of professional experience
Work History
Motor Vehicle Tech I
Adams County Motor Vehicle
Commerce City , CO
2023.09 - Current
- Interpreted state laws to ensure compliance with regulations governing motor vehicle registration.
- Operated computer system to search for records or enter data into appropriate databases.
- Compiled information from customer applications and other documents necessary to process vehicle registrations.
- Assisted customers in completing forms required for title transfers, new registrations, and other transactions.
- Processed payments for transactions such as license plates, transfer of ownership, titles, and special permits.
- Maintained accurate records of all transactions including cash receipts on a daily basis.
- Answered inquiries from customers regarding motor vehicles licensing regulations and procedures.
- Conducted searches of motor vehicle records using various systems available through the department of motor vehicles.
- Provided guidance to customers about DMV policies and procedures related to their specific needs.
- Issued temporary permits when needed for special circumstances.
- Performed data entry tasks related to vehicle registration processing including inputting information into the DMV database.
- Inspected documents such as proof of insurance coverage, residence verification documents, prior to issuing licenses or registrations.
- Reviewed completed applications for accuracy before submission.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Contacted customers regarding account updates and potential problems.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Verified document authenticity to process license application.
- Process and title manufactured home applications.
Student Support Liaison
Denver Public Schools
Denver , CO
2020.07 - 2023.09
- Developed and maintained effective relationships with students and staff.
- Assisted in the development of student services policies and procedures.
- Provided support to students on academic, personal, and social issues.
- Conducted orientation sessions for new students and their families.
- Managed student disciplinary cases according to established protocols.
- Resolved conflicts between faculty members or staff and students.
- Served as a liaison between the Dean's office and other departments on campus.
- Maintained records related to student activities, grades, absences.
- Reviewed applications from prospective transfer students.
- Provided guidance counseling services to struggling or at-risk students.
- Facilitated communication between dean, faculty and students to support successful school operations.
- Analyzed data to identify trends in student engagement and developed strategies for improvement.
- Monitored campus climate and co-curricular activities to ensure safety of students.
- Provided guidance on student discipline matters including investigations.
- Responded to student and staff issues to provide immediate resolution and improve retention.
- Served as a resource for faculty, staff and students on school policies and procedures.
- Implemented measures designed to enhance school spirit among the student body.
- Maintained records of disciplinary actions taken against individual students.
- Enforced behavior management interventions to improve learning environment and increase academic success.
- Established behavioral procedures to reinforce positive interactions between parents, students and faculty.
- Oversaw attendance trends and conducted parent conferences and home visits to guarantee student success.
- Communicated frequently by telephone, email and in-person meetings with families of students struggling to meet school expectations for discipline and attendance.
Office Support II
Denver Public Schools
Denver , CO
2005.10 - 2020.07
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data using Microsoft Office, Google Docs and other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and student records.
- Provided customer service in person, via email, telephone, or other communication methods.
- Answered incoming calls, took messages, and responded to inquiries within established guidelines.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Prepared documents for registration, enrollment, and continuation processes.
- Resolved student inquiries related to registration and enrollment issues.
- Processed applications for admission and maintained accurate records.
- Maintained accurate records of attendance and absences for all students and staff in the school.
- Monitored tardiness, excused and unexcused absences, and early dismissals by verifying notes from parents and guardians or other authorized personnel.
- Provided detailed reports to faculty members regarding student attendance in their classes.
- Managed student records and ensured accuracy of data.
- Provided support to students regarding academic requirements and procedures.
- Assisted with the development of new student orientation programs.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
- Prepared documents for registration, enrollment, and graduation processes.
- Reviewed documentation prior to entry into the system for accuracy.
- Organized events such as orientations or open houses aimed at prospective students.
- Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
- Assisted in the development and implementation of office policies and procedures.
- Managed day-to-day operations of an office, including ordering supplies and equipment.
- Organized meetings, conferences, travel arrangements, and other events for executive staff.
- Ensured compliance with organizational policies and procedures.
- Maintained confidential records such as personnel files, financial documents, and student information.
- Maintained student records, ensuring accuracy and confidentiality.
- Processed enrollments, withdrawals, transfers and grade changes.
- Coordinated registration activities for students.
- Performed data entry into the student information system.
- Verified transcripts for incoming transfer students.
- Resolved student inquiries regarding registration issues or policies.
- Reviewed and updated student contact information as needed.
- Organized special events such as continuation ceremonies and open house sessions.
- Generate reports for October Count
Education
Some College (No Degree) -
Community College of Denver
Denver, COHigh School Diploma -
Westminster High School
Westminster, COSkills
- Data Entry
- Interpersonal Skills
- Relationship Building
- Organization and Efficiency
- Data Collection
- Inbound and Outbound Calling
- Complaint Resolution
- Clerical Support
- Customer Relations
- Problem Resolution
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Organizational Skills
- Time Management
- Multitasking
- Attention to Detail
- Paperwork Processing
- Information Confidentiality
Timeline
Motor Vehicle Tech I
Adams County Motor Vehicle
2023.09 - Current
Student Support Liaison
Denver Public Schools
2020.07 - 2023.09
Office Support II
Denver Public Schools
2005.10 - 2020.07
Some College (No Degree) -
Community College of Denver
High School Diploma -
Westminster High School
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