Summary
Overview
Work History
Education
Skills
Timeline
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Shalaine Soares

Summary

Open minded and result driven operations manager with 9 years of experience in ramp operations who strives to lead her team members to complete tasks safely and on-time. Dedicated to morale-building to enhance employee engagement, to boost performance, whom also implements company procedures to ensure the safety of her team while successfully meeting company goals.

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Overview

12
12
years of professional experience

Work History

Operations Manager (Ramp)

Hawaiian Airlines
10.2023 - Current
  • Coordinated communications, taskings calls, responding to emails and interfacing not only within my department but other branches of Hawaiian Airlines.
  • Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve company plans and goals.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Planned and execute daily meetings to ensure safety and plan out the day for operations.
  • Produce and distribute operations status to higher up.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Ramp Agent

Hawaiian Airlines
07.2018 - 10.2023


  • Safely operated various types of equipment such as conveyor belts, loaders, push-back tractors and tugs to facilitate smooth handling of baggage and cargo.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 100 daily flights.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Despite an unrelenting operational tempo, competing priorities, me and my team successfully strengthened and enhanced the process for managing tasks by leading and training within our department and completed training for over 100 ramp agents trained and certify for arrival and departure for aircraft 717,321 and 330.
  • Became a certify trainer for all GSE equipment, arrival and departure.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.


Ramp Supervisor

Swissport
03.2016 - 03.2022
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Successfully Supervised 6-10 employees per shift while serving as the load master on multiple airlines such as Japan Airlines 787, West Jet 737, Jet Star 787-800, and Qantas A330-300.
  • Successfully conducted load and unload on different airlines per FAA guidelines with zero mishaps.
  • Ensure safety and integrity of customer and Swissport assets during operations.
  • Ensure image and professionalism are always displayed by staff.
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
  • Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
  • Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.

Shift Supervisor

Longs Drugs (CVS)
12.2012 - 01.2017
  • Effectively communicate with customers with their needs and problems.
  • Operating receiving equipment such as forklift and electric pallet jack to move pallets of merchandise to various locations of the store with no accidents.
  • Ensure the accuracy count of each carton/pallets received each day.
  • Ensure the crew follow all guidelines for loading and offloading docks.
  • Verified over 10,000 dollars' worth of merchandise without any shortage or damage to it.
  • Communicate information both to and from store management and store crew.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Education

High School -

Keaau High School
Keaau, Hawaii
06-2007

Skills

  • Problem-solving
  • Team leadership
  • Communication
  • Time management
  • Customer service
  • Operational efficiency

Timeline

Operations Manager (Ramp)

Hawaiian Airlines
10.2023 - Current

Ramp Agent

Hawaiian Airlines
07.2018 - 10.2023

Ramp Supervisor

Swissport
03.2016 - 03.2022

Shift Supervisor

Longs Drugs (CVS)
12.2012 - 01.2017

High School -

Keaau High School

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Shalaine Soares