Shalan Hooks
Pittsburg,Ca
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
10
10
years of professional experience
Work History
Event Coordinator
Greedy Gurlz Catering
Vallejo, Ca
06.2018 - Current
- Maintained an organized database of contacts using software applications like MS Excel and Access.
- Provided on-site support during the day of the event including problem solving if necessary.
- Sourced venues for events in accordance with client needs and preferences.
- Developed event themes and concepts to ensure successful execution of events.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
Onboarding Coordinator
Kaiser Permanente
Vallejo, California
02.2022 - 06.2022
- Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
- Responded promptly to inquiries from current or prospective employees about job opportunities or company policies.
- Provided guidance and support to new employees throughout their onboarding period.
- Ensured that necessary paperwork is completed correctly before an employee begins work.
- Scheduled or conducted new employee orientations.
Field Interviewer
University Of Michigan
San Francisco, Ca
12.2015 - 03.2018
- Performed data collection tasks using Survey Research Center (SRC)
- Administered standardized physical measurements and/or cognitive assessments
- Conducted computer assisted interviews with research panel participants in person or by phone
- Collected biomarker samples (blood and saliva), also medical research collection of basic medical components of blood pressure, height and weight
- Kept accurate records of all financial incentives paid to respondents and contacts.
Rehabilitation Office Coordinator / Manager
Genesis Healthcare
Hayward, Ca
08.2014 - 05.2016
- Processed patient admission and discharge documents
- Assisted the office in a variety of technical, non-clinical capacities, including treatment setup, transporting and routine patient care tasks
- Performed chart audits
- Maintained all therapists and assistants training, licenses and medical requirements
- Orientated new employees to the therapy department.
Education
Medical Billing and Coding Certificate -
Los Medanos College
01.2014
Skills
- Ability to analyze and problem solve
- High energy leader
- Creative
- Energetic
- Positive
- Hardworking
- Strong organizational skills
- Attention to details
- Work well under pressure
- Thrive on challenging projects
- Effective working alone
- Cooperative team member
- Knowledge of medical terminology
- Proficient in Microsoft Word
- Excel
- PowerPoint
- Access
- QuickBooks
- HMO
- Medical & Medicaid
- CPT
- WC
- HCPS
- HIPAA
- EPIC
- APEX
- RehabOptima/ ROX
Timeline
Onboarding Coordinator
Kaiser Permanente
02.2022 - 06.2022
Event Coordinator
Greedy Gurlz Catering
06.2018 - Current
Field Interviewer
University Of Michigan
12.2015 - 03.2018
Rehabilitation Office Coordinator / Manager
Genesis Healthcare
08.2014 - 05.2016
Medical Billing and Coding Certificate -
Los Medanos College