Shalan Neal
Kansas City,MO
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Rye
10.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items. POS system named TABIT; very similar to TOAST.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Server
Beer Kitchen
03.2021 - 08.2022
- Worked high volume shifts with 14-17 bar seats.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Work with POS - Micros at this location.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lead Server
Llywelynspubkc
01.2019 - 03.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server Manager
Dempsey's Burger Pub
06.2017 - 01.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Restaurant Front of House Manager
Leadbelly Contemporary American Pub
08.2016 - 06.2017
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Education
Bachelor of Science - Marketing/Management
Northwest Missouri State University
Maryville, MOSkills
- To-Go Order Preparation
- Table Setting Arrangements
- Wine Pairings
- Food Sales and Promotion
- Event Coordinating
- Event Menu Pairing
- Wine Service
- Dining Customer Service
- Check Payment Processing
- Guest Relations Management
- Menu Memorization
Timeline
Server/Bartender
Rye
10.2022 - 09.2023
Bartender/Server
Beer Kitchen
03.2021 - 08.2022
Lead Server
Llywelynspubkc
01.2019 - 03.2021
Server Manager
Dempsey's Burger Pub
06.2017 - 01.2020
Restaurant Front of House Manager
Leadbelly Contemporary American Pub
08.2016 - 06.2017
Bachelor of Science - Marketing/Management
Northwest Missouri State University
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