Shalan Ware
Summary
Energetic professional with extensive background in customer service . Excellent interpersonal skills with the ability to work in a fast paced environment. Strong work ethic with attention to detail. Understands the importance of adherence to established procedures policies and protocol.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Synchrony Financial
Phoenix, AZ
07.2021 - 03.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
Ross Dress For Less
Scottsdale, AZ
02.2008 - 08.2020
- Operated cash register for cash, check and credit card transactions
- Working in team environment to accomplish store goals
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized store, including checkout desk and displays.
- Handled all customer relations issues in gracious manner and in accordance with company policies.
- Welcomed customers into store and helped them locate items.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Customer Care Representative
Cvs/Caremark
Phoenix Az
09.2015 - 11.2016
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
- Assisted members with mail order refills explaining retail and mail order benefits
- Worked with upset customers by taking ownership of each clients issue
- Ability to help other team members out by working well with others
- Helped members with setting up accounts online to view benefit information
Customer Service Rep
Iqor
Tempe , AZ
07.2006 - 01.2008
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Educated cellular service customers on their usage
- Handled 50-60 inbound calls on daily basis
- Assisted customers billing, setting up voicemail and tech with upset customers while diffusing situations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Timeline
Customer Service Representative
Synchrony Financial
07.2021 - 03.2022
Customer Care Representative
Cvs/Caremark
09.2015 - 11.2016
Sales Associate
Ross Dress For Less
02.2008 - 08.2020
Customer Service Rep
Iqor
07.2006 - 01.2008