Shalana Taylor
Mesa,AZ
Summary
Proven Medical Administrative Assistant with a track record of enhancing patient satisfaction and streamlining workflow at the Skin and Cancer Center of Arizona. Skilled in electronic charting and insurance verification, coupled with a positive attitude that fosters team collaboration. Achieved significant improvements in appointment scheduling efficiency and patient record management.
Overview
9
9
years of professional experience
Work History
Medical Administrative Assistant
Skin and Cancer Center of Arizona
05.2024 - Current
- Verified insurance coverage to prepare for upcoming patient appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Medical Administrative Assistant
Ophthalmic Surgeons and Physicians
11.2021 - 12.2023
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Conducted patient intake interviews, recording and documenting relevant information.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Medical Administrative Assistant
Arizona Hearing and Balance Center
10.2015 - 07.2020
- Supported office staff and operational requirements with administrative tasks.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05-2004
Skills
- Workflow coordination
- Appointment scheduling
- Data entry efficiency
- Team leadership
- Managing patient records
- Medical terminology
- HIPAA regulations
- Phone and email etiquette
- Insurance verification
- Positive attitude
- Multitasking and organization
- Electronic charting
Timeline
Medical Administrative Assistant
Skin and Cancer Center of Arizona
05.2024 - Current
Medical Administrative Assistant
Ophthalmic Surgeons and Physicians
11.2021 - 12.2023
Medical Administrative Assistant
Arizona Hearing and Balance Center
10.2015 - 07.2020
High School Diploma -
Mountain View High School
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