Shalana Taylor
Oxford,NC
Summary
Developed strong clinical skills and patient care techniques in dynamic urgent care environment. Excels in fast-paced settings requiring quick decision-making and effective communication. Seeking to transition into new field, leveraging comprehensive healthcare experience and transferrable skills to make meaningful impact.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Urgent Care Tech
FastMed Urgent Care
10.2023 - Current
- Assessed incoming patients quickly and efficiently, determining the appropriate level of care required based on their symptoms.
- Maintained accurate electronic health records, ensuring timely updates and thorough documentation of patient interactions.
- Contributed to a safer work environment by identifying potential hazards and proposing corrective actions.
- Provided emotional support to distressed patients, helping them cope with their illnesses or injuries.
Patient Care Technician
Carillion Roanoke Memorial Hospital
07.2022 - 08.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
Certified Medication Aide (SOD)
Caylx Senior Living
04.2022 - 07.2022
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
Security Site Supervisor
American Security Services
06.2021 - 03.2022
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Assisted human resources with background checks on potential hires to maintain a secure workforce.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Specimen Accessioner
Mako Medical Laboratories
10.2020 - 07.2021
- Improved specimen processing efficiency by accurately labeling and organizing samples.
- Ensured accurate test results by meticulously verifying patient information and test orders.
- Contributed to quality control initiatives by identifying and reporting any discrepancies or errors in specimen handling.
- Played a crucial role in meeting laboratory accreditation requirements, meticulously adhering to established protocols and providing accurate documentation as needed.
- Mitigated potential errors by double-checking data entry, minimizing instances of incorrect test order submission or mislabeled specimens.
- Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of the accessioning process.
- Maintained a clean and organized work environment, adhering to safety protocols and standards.
Director of Security
SoBro
01.2019 - 07.2019
- Established strong communication channels between departments on matters related to safety and security concerns, fostering collaboration among stakeholders.
- Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
- Ensured the safety of all clients, visitor, and staff of the shelter
- Upkeep of all ODTA and DHS paperwork including the nightly roster, new resident intake forms, school departure and incident reports.
- Conducted initial and conditional intakes on all new residents
- responsibly for itemizing client emergency pantry, client supplies and clothing donations
- Facilitated and instructed Narcan training for all staff and residents
- Unit inspections and Fire Driills
Security Site Supervisor
Mercy College
10.2017 - 11.2018
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
Operations Manager
Madison Security Group Inc
04.2003 - 10.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Applied Science - Occupational Studies With Medical Assisting
ASA Institue
Brooklyn, NYSkills
- Critical thinking
- Compassionate care
- Medication administration
- Geriatric care
- Phlebotomy sample collection
- Teamwork
- Problem-solving
- Time management
- Multitasking Abilities
- Direct patient care
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- NC Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Urgent Care Tech
FastMed Urgent Care
10.2023 - Current
Patient Care Technician
Carillion Roanoke Memorial Hospital
07.2022 - 08.2023
Certified Medication Aide (SOD)
Caylx Senior Living
04.2022 - 07.2022
Security Site Supervisor
American Security Services
06.2021 - 03.2022
Specimen Accessioner
Mako Medical Laboratories
10.2020 - 07.2021
Director of Security
SoBro
01.2019 - 07.2019
Security Site Supervisor
Mercy College
10.2017 - 11.2018
Operations Manager
Madison Security Group Inc
04.2003 - 10.2017
Associate of Applied Science - Occupational Studies With Medical Assisting
ASA Institue
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