Shalanda Coleman
Chicago,IL
Summary
Reliable employee seeking Customer Service position. Offering excellent communication and good judgment. Experienced Machine Operator with expertise in operating automated mail processing equipment to sort incoming and outgoing mail. Proficient in collating, bundling and transferring mail for delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Laundry Associate
HYDE PARK ESTATES
08.2023 - Current
- Operated laundry equipment to ensure efficient processing of garments and linens.
- Sorted, washed, dried, and folded various items according to established protocols.
- Monitored inventory levels of cleaning supplies and notified management for restocking.
- Maintained cleanliness and organization of work area to enhance safety standards.
Lead Account Specialist
Discover
03.2021 - Current
- Led cross-functional teams to enhance customer engagement strategies and improve overall client satisfaction.
- Developed comprehensive account management plans to streamline service delivery and boost retention rates.
- Mentored junior representatives in sales techniques, resulting in improved team performance and increased revenue generation.
- Implemented data-driven solutions to optimize account tracking processes and ensure accuracy in reporting metrics.
Mail Sorter
United States Post Service
11.2020 - 01.2021
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
- Evaluated mail trays to determine proper placement.
Customer Service Representative
Avis Budget Group
10.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Mail Processing Clerk
United States Postal Service, USPS
11.2019 - 01.2020
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Security Officer
Sina Security
04.2018 - 01.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Authorized entrance papers and granted or denied entrance to building.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Machine Operator
Pactiv Packaging
02.2017 - 03.2019
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Kept detailed production records and identified hold-ups.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Education
High School Diploma -
Englewood Tech Prep Academy
Chicago, IL06.2000
Skills
- CRM software
- Documentation skill
- Client engagement
- Billing resolution
- Laundry equipment operation
- Handling and sorting mail
- Package handling
- Customer-oriented
- Excellent oral and written communication
- Cleaning techniques
Certification
- Food Manager Certification -Expires 05/04/26
- Food Handler Essentials Course- Expires 05/19/24
- Beverage Alcohol Sellers and servers Education and Training Card -Expires 05/24/2024
- Perc Card
Timeline
Laundry Associate
HYDE PARK ESTATES
08.2023 - Current
Lead Account Specialist
Discover
03.2021 - Current
Mail Sorter
United States Post Service
11.2020 - 01.2021
Mail Processing Clerk
United States Postal Service, USPS
11.2019 - 01.2020
Customer Service Representative
Avis Budget Group
10.2019 - 03.2020
Security Officer
Sina Security
04.2018 - 01.2020
Machine Operator
Pactiv Packaging
02.2017 - 03.2019
High School Diploma -
Englewood Tech Prep Academy