Shalanda Cuttino
Harrisburg,PA
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and excellent communication skills. Adept at working effectively unsupervised and quickly mastering new talents.
Overview
8
8
years of professional experience
Work History
Community Hospital Registration Associate
Penn State Health Hampden Medical Center
Enola, PA
05.2022 - Current
- Welcomed patients to facility and assisted with registration sign-in process.
- Verified accuracy and update patient information in the database regularly following established protocols.
- Resolved any discrepancies between paper documentation and electronic databases quickly.
- Ensured that all HIPAA regulations were followed at all times when handling confidential information.
- Assisted in training new staff members on registration processes and procedures.
- Registered patients for outpatient procedures and emergency services.
- Scanned documents into electronic health records database according to policy guidelines.
- Assisted in the registration process for new patients, including collecting patient information and insurance details.
- Operated Health pay efficiently and accurately, processed payments by cash, check, credit card, or automatic debit.
Hospitality Associate
Fairfield Inn & Suites by Marriott
Middletown, PA
11.2021 - 05.2022
- Replenished food items on the buffet line in a timely manner.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
Fulfillment Associate
Chewy Fulfillment
Jessup, PA
08.2021 - 10.2022
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Cashier/Front End
Chick-fil-A
Bartonsville, PA
03.2019 - 07.2020
- Processed customer transactions and provided excellent customer service.
- Performed daily opening and closing procedures according to standard operating procedures.
- Greeted customers warmly upon arrival and identified their needs.
- Consistently met all performance goals set by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier/Customer Service
Weis Markets Inc
Tannersville, PA
09.2018 - 01.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Answering customers inquires or problems and concerns about their order.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
Room Attendant
Kalahari Resorts Poconos
Pocono Summit, PA
02.2018 - 08.2018
- Responsible for maintaining clean and attractive guest rooms while providing attentive, courteous and efficient service to all guests.
- Communicated with customers about requests for additional supplies or cleaning services.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
Amazon Fulfillment Associate
Amazon.com Fulfillment Center
Gouldsboro, PA
11.2017 - 01.2018
- Sorting the packages, scanning the packages to the pallet, packing and wrapping the packages and transporting packages to the truck as well as operating a forklift
- Able to problem solve and data entry while using a computer or a hand held devices.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
Front Desk Receptionist
Camelback Lodge and Aquatopia Indoor Waterpark - Tannersville, PA
08.2016 - 01.2018
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Arrange specialized services for VIP customers
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
High school or equivalent -
Pocono Mountain West High School
06.2017
Skills
- Cash Handling (6 years)
- Customer Service (6 years)
- Hospitality (3 years)
- Team Member
Timeline
Community Hospital Registration Associate
Penn State Health Hampden Medical Center
05.2022 - Current
Hospitality Associate
Fairfield Inn & Suites by Marriott
11.2021 - 05.2022
Fulfillment Associate
Chewy Fulfillment
08.2021 - 10.2022
Cashier/Front End
Chick-fil-A
03.2019 - 07.2020
Cashier/Customer Service
Weis Markets Inc
09.2018 - 01.2019
Room Attendant
Kalahari Resorts Poconos
02.2018 - 08.2018
Amazon Fulfillment Associate
Amazon.com Fulfillment Center
11.2017 - 01.2018
Front Desk Receptionist
Camelback Lodge and Aquatopia Indoor Waterpark - Tannersville, PA
08.2016 - 01.2018
High school or equivalent -
Pocono Mountain West High School
Similar Profiles
Binita BhattaraiBinita Bhattarai
Housekeeping Aide at Penn State Health Hampden Medical CenterHousekeeping Aide at Penn State Health Hampden Medical Center
Kortnie PiferKortnie Pifer
Women's and Babies Registered Nurse at Penn State Health Hampden Medical CenterWomen's and Babies Registered Nurse at Penn State Health Hampden Medical Center
Ysabel AmengualYsabel Amengual
Registered Nurse at Penn State Health Hampden Medical CenterRegistered Nurse at Penn State Health Hampden Medical Center