Shalanda Dixon

Monitored, reviewed customer feedback and complaints,

identifying and addressing root causes of issues, resulting in a

91% increase in customer retention rates. Provide support to

customers and suppliers on process improvements according to

FedEx Supply Chain quality standards. Monitor productivity and

cost performances. System implementations and Kaizens.

Develop new programs to assist with management information

systems. Execute quality inspections for damaged material prior

to shipment. Training and development. Create and update

SOP’s.

Maintain accurate inventory and location bins from warehouse to

customers system to ensure all shipments are able ship at

requested time.

Research products and locations to make sure

that all parts are properly lapelled with correct quantities prior to shipping.

Perform cycle counts and material transfers,

cancelling/deleting and recreating customer Transfer Orders.

Direct customer contact to discuss and resolve DEFOAs (Defect

on Arrival).

Batching/ distributing orders into database and

pickers.

Assist with training new hires/temporary employees

(picking/repack).

Providing accurate information and assistance

customers.

Assist with problem solving and resolution.