Shalanda Harris

• Handled inbound calls from members to verify membership eligibility and routed calls to appropriate departments.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Effectively organized medical documentation, ensuring timely and accurate record-keeping.
Managed outbound communications with hospitals, clinics, and providers to expedite record retrieval.
Streamlined processes for collecting medical records to enhance efficiency.
Facilitated efficient communication with healthcare facilities to ensure prompt record acquisition.

• Coordinated projects to enhance operational efficiency and streamline processes.
• Analyzed data to identify trends and recommend strategic improvements.
• Developed training materials for new team members to ensure consistent performance.

• Digitized shoe boxes into computer system, processed for shipping, and prepared documentation to ensure timely dispatch.
• Operated production machinery to assemble high-quality athletic footwear.
• Collaborated with team members to maintain efficient workflow on the production line.
• Inspected finished products for quality assurance and adherence to brand standards.

• Received inbound calls from claimants regarding unemployment insurance benefits.
  Guided claimants in updating information within portal.
  Troubleshot issues related to unemployment benefit applications and portal usage.
• Assisted clients with unemployment claims and benefits inquiries.
• Provided accurate information on workforce services and resources.
• Resolved customer issues through effective communication and problem-solving.

Conducted outbound calls to solicit enrollment in Save a Trip service.
Received inbound calls for enrollment and confirmed medication pickup dates.
Processed customer requests for changes to scheduled pickups as needed.

• Managed inventory processes to ensure stock availability and accuracy.
• Assisted customers with product inquiries and solutions to enhance satisfaction.
• Collaborated with team members to streamline operational workflows and improve efficiency.

• Executed lesson plans from absent teacher while maintaining classroom order.
• Developed lesson plans to engage students in various subjects.
• Facilitated classroom activities and ensured student participation.
• Managed classroom behavior and maintained a positive learning environment.

• Inspected and authenticated returned items from Walmart and Sam's Club to ensure compliance with return policies.
• Operated module systems to ensure efficient production flow.
• Monitored equipment performance and conducted routine maintenance checks.
• Collaborated with team members to troubleshoot operational issues.

• Organized, stacked, and packaged sterile supplies to ensure readiness for use in production.
• Operated production machinery to assemble footwear components efficiently.
• Collaborated with team members to meet daily production goals.
• Inspected products for quality assurance before packaging.

• Assisted customers with purchases, managed clothing inventory to ensure stock availability, and operated cash register efficiently.

• Filled prescriptions, verified insurance, and entered information into the computer.
• Processed customer orders using pharmacy management software.
• Entered prescription information accurately and efficiently.
• Reviewed orders for completeness and compliance with regulations.

• Processed prescription orders while verifying insurance coverage.
  Provided customer assistance by answering phone calls promptly.
  Maintained data accuracy through diligent entry into computer systems.
• Dispensed medications accurately to patients in compliance with regulations.
• Managed inventory levels and ensured proper storage of pharmaceutical products.
• Assisted pharmacists in preparing prescriptions and processing medication orders.

• Prepared food and fulfilled customer orders efficiently.
  Maintained cleanliness of assigned area to ensure hygiene standards.
  Organized food supplies for optimal workflow and accessibility.
• Assisted customers with product selection and provided excellent service.
• Maintained inventory levels and organized merchandise on sales floor.
• Operated cash register and processed customer transactions efficiently.

• Nurtured development and well-being of children aged 6 months to 5 years through engaging activities and individualized care.
• Supervised children during playtime and group activities.
• Developed and implemented engaging educational programs for young learners.
• Maintained a safe and clean environment for children at all times.

• Supported developmental activities for children ages 6 months to 5 years.
• Supervised daily activities and ensured a safe environment for children.
• Developed engaging lesson plans to promote learning and creativity.
• Collaborated with parents to discuss child development and address concerns.

• Engaged residents to increase newspaper subscriptions.
• Conducted outbound calls to promote subscription offers and advertising services.
• Engaged potential customers with persuasive communication techniques and product knowledge.
• Maintained accurate records of customer interactions in database systems.