Shalanda Jennea Pinder
Baltimore,United States
Summary
Dedicated Social Work Grad Student, well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Program Analyst
Social Security Administration, SSA
2024.08 - Current
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
- Reviewed program implementation plans to assess risk and feasibility.
International Legal Admin. Specialist (Foreign Benefit Technical Examiner)
Social Security Administration
2022.09 - 2024.08
- Recognized for continuous leadership and mentoring efforts inclusive of internal SSA hires
- Successfully ensures the timely, accurate and quality case review and analysis of international applications submitted for benefits
- Conduct formal classroom and/or on the job training for new and experienced module personnel as well as mentoring/ reviewing employees
- Detect need for additional technical training in the application of policies, procedures and instructions
- Proven ability to train, motivate, and mentor incoming new hires as well as existing employees requiring assistance in specific benefits claim areas
- Timely respond to inquiries from number holders in a timely manner
- Advises supervisor and provides regular and periodic written and/or oral feedback for the purpose of effectively planning and assigning work, recommending training, and identifying performance deficiencies
- Serves on technical committees to analyze processing problems, promote processing uniformity by resolving differences in interpretation and application of procedures, policies and regulations and makes recommendations to improve work processes
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Improved team collaboration by initiating regular strategy meetings.
Psychiatric Rehabilitation Program
AGS Programs LLC
2019.04 - Current
- Design, implement, or evaluate health service delivery systems to improve the health of targeted populations
- Built trusting relationships with patients through active listening, empathy, and clear communication, fostering an atmosphere conducive to healing.
- Provided crisis intervention services, de-escalating situations and ensuring patient safety.
- Developed and implemented individualized treatment plans, setting attainable goals and working closely with the patient towards achieving them.
- Facilitated family education programs, strengthening support networks and increasing understanding of psychiatric conditions.
- Maintained thorough documentation of clinical interventions, contributing to effective communication among healthcare providers.
International Legal Admin. Specialist (Foreign Benefit)
Social Security Administration
2014.09 - 2022.09
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Improved team collaboration by initiating regular strategy meetings.
- Maintained database systems to track and analyze operational data.
Education
Master's Degree - Social Work
School of Social Work, Walden University
05.2025
Master's Degree - Public Health
School of Public Health, Walden University
11.2019
Bachelor's Degree - Social Work
School of Social Work, Sojourner Douglass College
Baltimore, MD06.2014
Skills
- Public Speaking
- Research
- Financial Analysis
- Proposal Writing
- Team/Peer Development
- Statistical Analysis
- Process Management
- Task Management
- Scheduling
- Stakeholder Management
- Methodology
- Written Communication
- Technical Writing
References
References available upon request
Timeline
Program Analyst
Social Security Administration, SSA
2024.08 - Current
International Legal Admin. Specialist (Foreign Benefit Technical Examiner)
Social Security Administration
2022.09 - 2024.08
Psychiatric Rehabilitation Program
AGS Programs LLC
2019.04 - Current
International Legal Admin. Specialist (Foreign Benefit)
Social Security Administration
2014.09 - 2022.09
Master's Degree - Social Work
School of Social Work, Walden University
Master's Degree - Public Health
School of Public Health, Walden University
Bachelor's Degree - Social Work
School of Social Work, Sojourner Douglass College
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