Shalanda Oneal
Macon,GA
Summary
Professional with strong background in nursing and case management, specializing in patient advocacy and care coordination. Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
RN Case Manager
Elevance Health
04.2021 - 06.2025
- Conducted thorough assessments to identify patient needs and develop appropriate interventions.
- Coordinated comprehensive care plans to optimize patient outcomes and streamline service delivery.
- Collaborated with interdisciplinary teams to ensure seamless communication and continuity of care.
- Monitored patient progress, adjusting care strategies based on evolving health conditions.
- Educated patients and families on treatment options, enhancing understanding and engagement in care processes.
- Utilized electronic health record systems to maintain accurate documentation and track patient information efficiently.
- Advocated for patients' needs within healthcare systems, ensuring access to necessary resources and services.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Boosted patient adherence to treatment plans through regular check-ins and motivational interviewing techniques.
RN Case Manager
Coliseum Medical Center
07.2016 - 05.2021
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Educated patients and caregivers on healthcare protocols and processes.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Facilitated multidisciplinary team meetings to discuss patient care, fostering collaborative approach to healthcare.
- Coordinated with healthcare providers for enhanced patient care, ensuring all treatments aligned with prescribed care plans.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Streamlined discharge planning, ensuring patients received necessary resources and support for recovery at home.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Collaborated with interdisciplinary teams to ensure seamless communication and continuity of care.
- Educated patients and families on treatment options, enhancing understanding and engagement in care processes.
Registered Nurse, Labor and Delivery
Medical Center Navicent Health
03.2001 - 06.2016
- Monitored maternal and fetal health using advanced telemetry systems.
- Facilitated safe and effective labor support for diverse patient populations.
- Conducted comprehensive assessments of patients' needs throughout labor stages.
- Educated families on newborn care and postpartum recovery protocols.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Assessed infant health directly after birth using APGAR and monitored health for specified amount of time for any changes in status.
- Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Administered medications accurately and safely under physician guidance during labor induction or augmentation processes.
- Anticipated potential complications early in the labor process through vigilant assessment of both mother and fetus vital signs data.
- Facilitated smooth transitions between prenatal care, labor, delivery, postpartum care, ensuring continuity of care for patients.
- Prevented infections by diligently adhering to proper hand hygiene standards as well as utilizing personal protective equipment when required.
- Mentored new nursing staff members, sharing best practices and offering guidance to ensure a high level of patient care.
- Increased patient satisfaction by providing compassionate, individualized care throughout the labor and delivery process.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Education
Nursing
Walden University
Minneapolis, MN08-2022
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Care coordination
- Compassionate and caring
- Interdisciplinary collaboration
- Critical thinking
- Strong clinical judgment
- Documentation
- Patient and family advocacy
- Microsoft office
Certification
- Licensed - Registered Nurse
- BLS
Timeline
RN Case Manager
Elevance Health
04.2021 - 06.2025
RN Case Manager
Coliseum Medical Center
07.2016 - 05.2021
Registered Nurse, Labor and Delivery
Medical Center Navicent Health
03.2001 - 06.2016
Nursing
Walden University
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