Shalanda Penamon
Forsyth,GA
Summary
Prepared to apply enthusiasm and expertise to new position. Fantastic at data entry, multitasking, bookkeeping, maintaining records and organization.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Superior Court Clerk
Superior Court Of Monroe County
09.2021 - 09.2022
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Assisted judges in streamlining court proceedings through diligent research and preparation of case materials.
- Enhanced communication between legal professionals by promptly distributing correspondence and case updates.
- Ensured timely resolution of cases with accurate scheduling and coordination of hearings, trials, and conferences.
- Managed confidential information securely, upholding the integrity of the court system.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
Deputy Tax Commissioner
Monroe County Tax Commissioner's Office
09.2011 - 09.2021
- Enhanced team efficiency by streamlining communication processes.
- Managed and ensured timely resolution for customers while maintaining customer satisfaction.
- Increased productivity by assisting customers for purchase of car tags and payment for property taxes in a timely manner.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Developed strong relationships with customers by promoting open communication and cooperation between state agency and local agency.
- Reviewed the department policies as needed to ensure compliance with federal, state, and local regulations by taking classes when needed.
- Coordinated with multiple departments for complex cases, sharing information efficiently while protecting sensitive data.
Correctional Officer
Burruss Correctional Training Center
06.2005 - 09.2009
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork and searches.
- Observed behavior of residents individually and in groups.
- Enforced rules and regulations to maintain order among inmates.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Investigated and responded to incidents of inmate misconduct.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Received and inspected mail and property on behalf of designated inmates.
- Assisted in intake and release of inmates.
- Interviewed inmates to obtain information and evidence.
- Coordinated with other law enforcement personnel to exchange information.
- Coordinated disciplinary court for inmates.
- Updated inmate's files for all infractions.
Bank Teller
United Bank
02.2001 - 05.2005
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
Education
X-ray Technician
Gordon College
Barnesville, GAHigh School Diploma -
Upson-Lee High School
Thomaston, GA06.1993
Skills
- Docket Management
- Legal Terminology
- Public Policy
- Office Management
- Proficient in microsoft office, word, and excel
- Court Procedures
- Court Processes
- Policy Analysis
- Case File Preparation
- File Management
- Data Entry
- Dispute Resolution
- Schedule Management
- Records Management
- Payment Collection
- Civil and Criminal Law Expertise
- Strong Organization
- Active Listening
- Confidentiality
- Critical Thinking
- Document Preparation
- Problem Solving
- Time Management
- Record Keeping
- Interpersonal Skills
- Case Management
- Decision Making
- Excellent Communication
- Computer Proficiency
Timeline
Superior Court Clerk
Superior Court Of Monroe County
09.2021 - 09.2022
Deputy Tax Commissioner
Monroe County Tax Commissioner's Office
09.2011 - 09.2021
Correctional Officer
Burruss Correctional Training Center
06.2005 - 09.2009
Bank Teller
United Bank
02.2001 - 05.2005
X-ray Technician
Gordon College
High School Diploma -
Upson-Lee High School
Similar Profiles
Adriana StalkerAdriana Stalker
Juvenile Detention Officer at Island County Superior CourtJuvenile Detention Officer at Island County Superior Court
KIARA VALDESKIARA VALDES
Deputy Probate Registrar at Maricopa County Superior CourtDeputy Probate Registrar at Maricopa County Superior Court
Jeannie MurkJeannie Murk
Child Custody Recommending Counselor at Yolo County Superior CourtChild Custody Recommending Counselor at Yolo County Superior Court
Anna HilliardAnna Hilliard
Jewelry Designer at Self-employeedJewelry Designer at Self-employeed
Daniel PorterDaniel Porter
Logistics Management Specialist at Dept Of DefenseLogistics Management Specialist at Dept Of Defense