Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalanda Price

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

19
19
years of professional experience

Work History

Mail Handler

United States Postal Service
09.2015 - Current
  • Utilized physical strength to load, lift, and carry moderate to heavy mail from trucks and sorting equipments
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maintained clean work environment.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Separate outgoing bulk mail and load onto mail trucks for distribution.
  • Operate machinery such as, but not limited to; forklifts, power jacks, walkie riders, and mule to transport mail to distribution areas.
  • Perform a variety of duties such as rewrapping damaged parcels and weighing mail.

Customer Service Associate

FedEx Office
01.2007 - 08.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processes financial sales transactions using a Point Of Sale (POS), including handling cash and making change.
  • Completes financial paperwork and may assist with financial reporting including daily sales, close-outs, and bank deposits.
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures.

Administrative Assistant

Inland Real Estate Group Of Companies
10.2004 - 12.2005
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Associate of Applied Science - Computer Networking

Robert Morris University - Illinois
Chicago, IL

Skills

  • Loading Coordination
  • Machine Operation
  • Customer Satisfaction
  • Distribution Services
  • Strong Organization Skills
  • Problem-Solving Skill
  • Adobe Systems Adobe Photoshop
  • Records Management Systems
  • Adobe Systems Adobe Acrobat
  • Microsoft Access
  • PC Proficiency

Timeline

Mail Handler

United States Postal Service
09.2015 - Current

Customer Service Associate

FedEx Office
01.2007 - 08.2008

Administrative Assistant

Inland Real Estate Group Of Companies
10.2004 - 12.2005

Associate of Applied Science - Computer Networking

Robert Morris University - Illinois

Similar Profiles

CREATE PROFILE
Shalanda Price