Shalanda Robinson
Heartland,Tx
Summary
Results-driven staffing professional with robust track record in talent acquisition and workforce planning. Proven ability to collaborate effectively, adapt to changing needs, and contribute to team success. Skilled in candidate sourcing, screening, and onboarding, with strong focus on achieving organizational goals. Known for reliability and high standard of work.
Overview
24
24
years of professional experience
Work History
Patient Care Assistant
Belmont Village Senior Living
03.2018 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Followed the directions of licensed nurses to administer medications and treatments as instructed.
- Provided care to patients throughout their lifespan, considering aging processes, human development stages, and cultural factors.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Supported needs of 8+ residents under long-term care.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
Tax Professional Assistant
Liberty Tax Service
10.2011 - Current
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Increased client retention rate by consistently delivering high-quality services that exceeded expectations.
- Expedited the resolution of IRS notices or audits by gathering necessary documentation quickly and effectively communicating with relevant parties.
- Stayed up-to-date on current tax laws and regulations, ensuring accurate advice and guidance for clients.
- Collaborated with team members to address complex tax situations, resulting in optimal solutions for clients.
- Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared a wide array of returns, such as corporate, fiduciary, gift, individual, and private foundation returns.
- Reduced errors in tax filings by meticulously reviewing and double-checking all documents.
Team Lead Associate
Walmart
06.2016 - 03.2018
- Identified areas for process improvement and recommended solutions that led to increased efficiency within the department.
- Coordinated training programs for new hires, ensuring seamless integration into the team and reduced ramp-up time.
- Performed cash, card, and check transactions to complete customer purchases.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collected, arranged, and input information into a database system.
Child Nutrition Manager
Caddo Parish School Board
08.2001 - 01.2016
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, resulting in a reduction of overall operational expenses without compromising service quality.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Generated menus for 350 children based on preferences, wellness goals, and dietary needs.
Education
Associate of Science - Surgical Technology
Southern University At Shreveport
Shreveport, LA05-2008
Skills
- Training and mentoring
- Recruitment and hiring
- Employee relations
- Staff development
- Customer service
- Budget management
- Documentation and recordkeeping
- Microsoft office
- Drake Software
- CNP Software
- Financial management
- Database Management
Timeline
Patient Care Assistant
Belmont Village Senior Living
03.2018 - Current
Team Lead Associate
Walmart
06.2016 - 03.2018
Tax Professional Assistant
Liberty Tax Service
10.2011 - Current
Child Nutrition Manager
Caddo Parish School Board
08.2001 - 01.2016
Associate of Science - Surgical Technology
Southern University At Shreveport
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