Shalanda Sanders
Kansas City,MO
Summary
Accomplished healthcare professional with a proven track record in compassionate caregiving and healthcare collections. Expert in patient care and billing efficiencies, achieving a significant reduction in outstanding debts. Skilled in fostering patient relationships and HIPAA compliance, ensuring high-quality care and operational excellence. Looking to leverage the next step in a career that is fulfilling and supportive to dedication and commitment to others.
Overview
15
15
years of professional experience
Work History
Private Home Health Aide
Private Client
Kansas City, MO
01.2022 - Current
- Administered prescribed medications under direction of patients doctors plans.
- Provided mobility assistance such as walking and regular exercising.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Executed daily responsibilities of in-home care consisting of cooking, cleaning, and bathing for patient.
- Identified early warning signs of potential health issues through diligent observation of patients'' physical condition and behavior patterns.
- Maintained a safe and clean environment for patient, adhering to strict hygiene standards and infection control protocols.
- Ran personal errands for patient and assisted in maintaining financial responsibility organization.
- Assisted with basic accounting for bills, groceries, and necessary medical expenses.
Medical Collections Specialist
Encore Receivable Management
Olathe, KS
09.2019 - 03.2021
- Monitored account receivables to identify trends and proactively address potential issues.
- Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or chargeoff.
- Streamlined the collections process for increased efficiency and reduced outstanding debts.
- Worked closely with clinical staff to verify services rendered, enabling accurate coding and billing procedures.
- Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills.
- Conducted comprehensive audits of patient accounts periodically, identifying discrepancies requiring correction or further investigation.
- Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Collaborated with insurance companies to expedite claims processing and secure timely reimbursements.
- Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
Certified Nursing Assistant
Park Nursing Home
Kansas City, Mo
11.2015 - 07.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Personal Care Assistant
TNC
Kansas City, MO
02.2010 - 10.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Lead other PCA's regarding the appropriate standards of care and compliant standards for HHS and CMS.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Associate of Arts -
Penn Valley Community College
Kansas CityCertification - Certified Nursing Assistant
Penn Valley Community College
Kansas City, MOCertification - Certified in CPR And First Aid
Penn Valley Community College
Kansas City, MOSkills
- Compassionate Caregiving
- Bathing Assistance
- Housekeeping tasks
- Dressing and grooming
- Behavioral support
- Patient Monitoring
- Medical Equipment Operation
- Physical therapy support
- Healthcare Collections
- Collections Strategy Development
- Payment Collections
- Billing and Collections
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
Timeline
Private Home Health Aide
Private Client
01.2022 - Current
Medical Collections Specialist
Encore Receivable Management
09.2019 - 03.2021
Certified Nursing Assistant
Park Nursing Home
11.2015 - 07.2019
Personal Care Assistant
TNC
02.2010 - 10.2015
Associate of Arts -
Penn Valley Community College
Certification - Certified Nursing Assistant
Penn Valley Community College
Certification - Certified in CPR And First Aid
Penn Valley Community College