Shalanda Sanders
Kansas City,MO
Summary
Accomplished healthcare professional with a proven track record in compassionate caregiving and healthcare collections. Expert in patient care and billing efficiencies, achieving a significant reduction in outstanding debts. Skilled in fostering patient relationships and HIPAA compliance, ensuring high-quality care and operational excellence. Looking to leverage the next step in a career that is fulfilling and supportive to dedication and commitment to others.
Overview
15
15
years of professional experience
Work History
Private Home Health Aide
Private Client
01.2022 - Current
- Administered prescribed medications under direction of patients doctors plans.
- Provided mobility assistance such as walking and regular exercising.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Executed daily responsibilities of in-home care consisting of cooking, cleaning, and bathing for patient.
- Identified early warning signs of potential health issues through diligent observation of patients'' physical condition and behavior patterns.
- Maintained a safe and clean environment for patient, adhering to strict hygiene standards and infection control protocols.
- Ran personal errands for patient and assisted in maintaining financial responsibility organization.
- Assisted with basic accounting for bills, groceries, and necessary medical expenses.
Medical Collections Specialist
Encore Receivable Management
09.2019 - 03.2021
- Monitored account receivables to identify trends and proactively address potential issues.
- Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or chargeoff.
- Streamlined the collections process for increased efficiency and reduced outstanding debts.
- Worked closely with clinical staff to verify services rendered, enabling accurate coding and billing procedures.
- Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills.
- Conducted comprehensive audits of patient accounts periodically, identifying discrepancies requiring correction or further investigation.
- Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Collaborated with insurance companies to expedite claims processing and secure timely reimbursements.
- Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
Certified Nursing Assistant
Park Nursing Home
11.2015 - 07.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Personal Care Assistant
TNC
02.2010 - 10.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Lead other PCA's regarding the appropriate standards of care and compliant standards for HHS and CMS.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Associate of Arts -
Penn Valley Community College
Kansas CityCertification - Certified Nursing Assistant
Penn Valley Community College
Kansas City, MOCertification - Certified in CPR And First Aid
Penn Valley Community College
Kansas City, MOSkills
- Compassionate Caregiving
- Bathing Assistance
- Housekeeping tasks
- Dressing and grooming
- Behavioral support
- Patient Monitoring
- Medical Equipment Operation
- Physical therapy support
- Healthcare Collections
- Collections Strategy Development
- Payment Collections
- Billing and Collections
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
Timeline
Private Home Health Aide
Private Client
01.2022 - Current
Medical Collections Specialist
Encore Receivable Management
09.2019 - 03.2021
Certified Nursing Assistant
Park Nursing Home
11.2015 - 07.2019
Personal Care Assistant
TNC
02.2010 - 10.2015
Associate of Arts -
Penn Valley Community College
Certification - Certified Nursing Assistant
Penn Valley Community College
Certification - Certified in CPR And First Aid
Penn Valley Community College