SHALANDA INGRAM
New Hope,PA
Summary
Accomplished Senior Insurance and Risk Analyst with over 20 years of expertise in Risk Management, claims handling, and loss mitigation within fast-paced, high-volume corporate environments. Combines advanced analytical and problem-solving skills with a strong ability to facilitate interdisciplinary collaboration and optimize business processes. Successfully manages multi-million-dollar claims, negotiates complex settlements, and improves risk control strategies. Has a proven track record of delivering results that drive operational efficiency, reduce costs, and ensure business continuity.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Senior Insurance and Risk Analyst
Swinerton
08.2022 - Current
- Oversaw company-wide Builder's Risk Insurance for projects over $15M, ensuring seamless communication between the insurance broker and project teams from initial quote through close out and audit.
- Created and maintained comprehensive reports for Builder’s Risk policy tracking.
- Applied expertise in risk and claims management to support contract reviews and negotiations for new projects.
- Provided oversight and assistance in managing claims as required.
- Led the successful implementation of the new Risk Management Information System (Origami).
- Spearheaded the development of an efficient system for updating location codes.
- Developed procedures for evaluating subcontractor insurance policies, ensuring compliance with requirements.
- Handled wrap up insurance, supporting project teams with OCIP and CCIP enrollments, including reporting and training as needed.
- Contributed to the placement of project-specific insurance policies.
Senior Risk Analyst
Toll Brothers
12.2016 - 08.2022
- Managed complex, multi-million-dollar insurance claims, including auto, general liability, construction defect, and property claims.
- Negotiated settlements for large-scale claims, ensuring compliance with policy coverage and maximizing reimbursements.
- Spearheaded the Captive Insurance Program reporting, reducing audit timelines by 40% through the introduction of new systems and automation.
- Championed the paperless initiative, increasing productivity by 30% through the development of an electronic claims filing and billing system.
- Created and maintained critical reports for senior management, including quarterly loss triangles, warranty reports, and claims-related legal expenses.
- Trained and mentored internal teams on claims handling processes, policies, and risk mitigation strategies, improving department performance.
Claims Expertise: Handled complex claims and provided in-depth analysis to inform risk decision-making.
Process Innovation: Introduced time-saving systems, driving efficiency in claims handling and reporting.
Risk Analyst
Toll Brothers
07.2011 - 12.2016
- Coordinated the handling of all property claims, working directly with insurers, independent adjusters, and accountants.
- Conducted quarterly claim reviews with third-party administrators and insurance carriers, ensuring alignment with organizational risk management objectives.
- Developed and maintained open warranty and claims progress reports for senior leadership.
- Led the review and approval of monthly claims billing, recovering 100% of claims payments across multiple claim categories.
- Instituted contingency plans and cross-training initiatives, promoting business continuity and minimizing risk exposure.
- Negotiation & Settlement Skills: Managed vendor relationships and negotiated claim settlements to achieve favorable outcomes.
Risk Mitigation: Identified emerging risks and proposed proactive measures to mitigate potential financial impacts.
Audit & Compliance: Ensured proper claim handling in accordance with company policies and industry regulations.
Claims Analyst/ Damage Claim Coordinator
UniTek Global Services
10.2009 - 07.2011
- Streamlined claim processes for auto and damage claims, reducing costs and improving client satisfaction.
- Reduced open claim lag by 70%, ensuring claims were resolved in an average of 30 days or less.
- Collaborated with field offices and external stakeholders on workers' compensation incidents, vehicle accidents, and insurance coverage issues.
- Produced weekly, monthly, and annual reports for senior management, analyzing incident data, loss severity, and root causes.
- Claims Process Improvement: Revamped claim handling processes, reducing lag time and enhancing operational efficiency.
Data Analysis: Conducted in-depth analysis of claims data to identify trends and improve future decision-making.
Client Relationship Management: Strengthened client relationships by resolving issues promptly and professionally.
Claims & Risk Analyst
Keystone Foods LLC
10.2007 - 10.2008
- Managed all open claims for 28 distribution centers, working with third-party administrators and insurers to resolve property and general liability claims.
- Assisted with policy renewals and compliance for all lines of business, ensuring continuous coverage.
- Audited claims to ensure proper handling by third-party administrators and compliance with company policies.
- Developed new procedures for workers’ compensation claims, reducing claim payments and lag time by 50%.
- Claims Auditing: Conducted audits of third-party claims to ensure proper handling and compliance with regulations.
Process Optimization: Developed procedures to improve claim efficiency and reduce costs.
Cross-Functional Collaboration: Worked with multiple stakeholders to ensure smooth claims management and policy renewals.
Claims Examiner
Philadelphia Insurance Companies
11.2004 - 10.2007
- Maintained 100% closing ratio monthly throughout duration of employment
- Acted as liaison between agents, claimants, and policy holders
- Analyzed and reviewed first- and third-party claims for accuracy, completeness, and eligibility
- Ensured complete and sound claim settlements, legal reviews, and investigation when necessary
- Oversaw insurance claims for personal, property, or casualty losses based on coverage, appraisal, and verifiable damage
- Excelled as dedicated adjuster for high profile accounts
Education
Master of Science - Criminal Justice
Saint Joseph's University
Philadelphia, PA05.2006
Bachelor of Arts - Psychology
Hampton University
Hampton, VA05.2004
Skills
- Risk Management: Proven expertise in managing large-scale Auto, General liability, Construction defect, and Property claims with the ability to assess risks and make data-driven decisions
- Claims Handling: In-depth experience in insurance claims management, including settlement negotiations and policy coverage analysis for complex claims
- Process Optimization: Expertise in introducing new systems and procedures to improve operational efficiency, reduce timelines, and enhance data accuracy
- Data Analysis & Reporting: Skilled in analyzing claims data and generating reports for senior management, leading to actionable insights and strategic decisions
- Relationship Building & Stakeholder Management: Ability to foster positive, collaborative relationships with insurers, third-party administrators, and internal stakeholders to support business objectives
- Audit & Compliance: Experience managing audits for captive insurance programs, ensuring regulatory compliance and optimizing risk controls
- OCIP Management: Experience managing and administering OCIP and CCIP insurance programs for large construction projects
Timeline
Senior Insurance and Risk Analyst
Swinerton
08.2022 - Current
Senior Risk Analyst
Toll Brothers
12.2016 - 08.2022
Risk Analyst
Toll Brothers
07.2011 - 12.2016
Claims Analyst/ Damage Claim Coordinator
UniTek Global Services
10.2009 - 07.2011
Claims & Risk Analyst
Keystone Foods LLC
10.2007 - 10.2008
Claims Examiner
Philadelphia Insurance Companies
11.2004 - 10.2007
Master of Science - Criminal Justice
Saint Joseph's University
Bachelor of Arts - Psychology
Hampton University
Certification
Construction Risk and Insurance Specialist (CRIS) – 2023
Certified Life and Spiritual Coach, Life Purpose Institute, 2021
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