Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shalandra Nieto

Merrillville,IN

Summary

Enhanced resident satisfaction and team efficiency. Expert in problem-solving and organizational skills, I consistently deliver results by prioritizing client needs and team collaboration. Experienced with coordinating group home activities and ensuring resident well-being. Utilizes strong leadership to manage staff and resources effectively. Track record of maintaining regulatory standards and creating supportive atmosphere for residents. Focused Group Home Manager with a background monitoring residents' health, scheduling appointments and delivering compassion and enthusiasm in all tasks. A highly collaborative individual with skills in effective communication, time management, and organization. Offering a strong understanding of quality service and federal and state group home regulations. Experienced group home professional with strong focus on team collaboration and achieving results. Skilled in staff management, program development, and resident care. Known for adaptability and reliability in dynamic environments. Equipped with excellent communication and organizational abilities, fostering supportive and efficient workplace.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Group Home Manager

In Pact
03.2021 - Current
  • Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.

BHT/Team Leader

Campagna Academy
04.2018 - 02.2022
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

CSR

Renfroe
08.2017 - 06.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Advanced Customer Service Advocate/Tech Support

Wow! Internet Phone Cable
09.2018 - 03.2019
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.

Security Officer

Ameritex Security
03.2017 - 07.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Midnight Transportation Supervisor

DFW Airport Shuttle Services
04.2015 - 05.2018
  • Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
  • Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
  • Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.

CSR /Tape Operator

IBM
09.2006 - 04.2015
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

No Degree - Alcohol & Drug Counseling

ICDC College
Huntington Beach, CA
09.2026

Skills

  • Professional relationships
  • Effective Communication
  • Behavioral support
  • Motivational Skills
  • Problem-solving abilities
  • Attention to Detail
  • Multitasking
  • Time Management
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Decision-Making
  • Adaptability and Flexibility

Certification

  • CPR & First Aid Training -
  • Medcore

Timeline

Group Home Manager

In Pact
03.2021 - Current

Advanced Customer Service Advocate/Tech Support

Wow! Internet Phone Cable
09.2018 - 03.2019

BHT/Team Leader

Campagna Academy
04.2018 - 02.2022

CSR

Renfroe
08.2017 - 06.2019

Security Officer

Ameritex Security
03.2017 - 07.2018

Midnight Transportation Supervisor

DFW Airport Shuttle Services
04.2015 - 05.2018

CSR /Tape Operator

IBM
09.2006 - 04.2015
  • CPR & First Aid Training -
  • Medcore

No Degree - Alcohol & Drug Counseling

ICDC College
Shalandra Nieto