Shalandria Wyatt Rice
Conyers,GA
Summary
A dedicated and compassionate professional with substantial experience in customer service, data entry and sales. The accumulation of knowlege has given me the ability to enhance my interpersonal skills, problem solving, and multitasking experience.
Overview
22
22
years of professional experience
Work History
Family Enrollment Counselor
Pearson
Columbia, MD
07.2020 - 01.2021
- Support interested families via inbound calls in a phone queue setting assisting families through the enrollment process.
- Make outbound calls to families interested in enrolling in Connections Academy schools.
- Serve as an enrollment subject matter expert to families during enrollment process.
- Interview families to make sure Connections Academy was a good fit for their family.
- Finalized and processed enrollment applications.
- Displayed consistent, positive attitude towards customers, peers during high-stress situations.
- Conducted weekly reviews of existing policies to update information.
Owner of Industrial Cleaning Business
The Purgestone Company
Conyers, GA
01.2012 - 12.2015
- Train new employees
- Maintain policy and procedures according to OSHA standards.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Supervised supplies in inventory and submitted reorder requests.
Customer Resource Representative
Children’s Healthcare Of Atlanta
Atlanta, GA
02.2001 - 05.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Interview caregivers to collect pertinent information about patients symptoms and enter into database system.
- Assist Charge Nurse during diversion and staff meetings.
- Support patients and families to make sure their issues have been resolved.
911 Dispatcher/Clerk
City Of Decatur Police Department
Decatur, GA
02.1999 - 02.2001
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- File felony and non-felony warrants
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Perform criminal background, driver history, and vehicle information checks.
Education
Associate of Science -
Georgia State University
Skills
- Grasp situations, adapt, and learn quickly
- Extremely thorough with using standard procedures and regulations
- Able to work independently with minimal supervision
- Strong background in customer relations
- Able to type 50 wpm, Microsoft Word, PowerPoint and Microsoft Excel
- Able to train employees
- Patient and calm during stressful situations
- Ability to work effectively in a timely manner
Timeline
Family Enrollment Counselor
Pearson
07.2020 - 01.2021
Owner of Industrial Cleaning Business
The Purgestone Company
01.2012 - 12.2015
Customer Resource Representative
Children’s Healthcare Of Atlanta
02.2001 - 05.2010
911 Dispatcher/Clerk
City Of Decatur Police Department
02.1999 - 02.2001
Associate of Science -
Georgia State University
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