Shalane Baker
Brooklyn ,NY
Summary
Dynamic Coordinating Manager with extensive experience in leading diverse teams and managing complex projects. Recognized for exceptional leadership and problem-solving skills, consistently delivering results within tight deadlines. Proven track record of enhancing process efficiencies and driving team performance. Committed to fostering collaboration and achieving strategic goals.
Overview
1
1
Certificate
19
19
years of professional experience
Education
Business Administration
Southern New Hampshire University
Hooksett, NHSome College (No Degree) - Business Management/ Business Science
Empire State College
Some College (No Degree) - Business Management
Professional Business College
Certificate Hospitality, Travel & Tourism - Hospitality
Vocational Foundation Inc
2005
Criminal Justice
George W. Wingate High School
2003
Skills
- Community resource knowledge
- Project Management
- Team leadership
- Communication skills
- Organizational skills
- Time management
- Problem-Solving
- Budget Management
- Stakeholder Engagement
- Risk Management
- Technical proficiency
- Adaptability
- Negotiation Skills
Certification
- Customer Service certificate
Timeline
Coordinating Manager/Patient Relations Representative
NYC Health & Hospitals Gotham Health Cumberland
02.2022 - Current
Community Liaison
NYC HEALTH & HOSPITALS GOTHAM HEALTH
03.2020 - 02.2022
Manager
A1 Party & Tent Rental Inc.
09.2005 - 03.2020
Some College (No Degree) - Business Management/ Business Science
Empire State College
Certificate Hospitality, Travel & Tourism - Hospitality
Vocational Foundation Inc
Criminal Justice
George W. Wingate High School
- Customer Service certificate
Business Administration
Southern New Hampshire University
Some College (No Degree) - Business Management
Professional Business College
Work History
Coordinating Manager/Patient Relations Representative
NYC Health & Hospitals Gotham Health Cumberland
Brooklyn , NY
02.2022 - Current
- Supervised team to enhance patient relations through improved service quality.
- Serve as the primary point of contact for patient concerns and complaints, advocating for patients' needs, and ensuring their voices are heard within the organization.
- Develop and implement processes for collecting, analyzing, and responding to patient feedback. Utilize data to identify trends and areas for improvement.
- Create and oversee patient-centered programs and initiatives, including educational resources and support services, that enhance the overall patient experience.
- Work closely with clinical and administrative teams to promote a culture of patient-centered care, and ensure seamless communication between departments.
- Conducted staff training sessions on best practices in patient relations and customer service, fostering a culture of empathy and responsiveness.
- Policy Development: Assist in the development and implementation of policies and procedures related to patient relations, and service delivery.
- Data Analysis and Reporting: Analyze patient satisfaction data, and prepare reports for management, highlighting key metrics, and providing recommendations for improvement.
- Regulatory Compliance: Ensure that all patient relations activities comply with relevant laws, regulations, and organizational standards.
- Community Engagement: Represent the organization at community events and forums to promote patient relations initiatives, and gather insights on community needs.
Community Liaison
NYC HEALTH & HOSPITALS GOTHAM HEALTH
Brooklyn, NY
03.2020 - 02.2022
- Develop and implement outreach strategies to engage community members, organizations, and stakeholders in promoting healthcare services and programs.
- Establish and maintain relationships with community leaders, local organizations, and healthcare providers to facilitate collaboration and resource sharing.
- Conduct presentations and workshops to educate community members about available healthcare services, preventive health measures, and wellness programs.
- Identify and assess the community's healthcare needs through surveys, focus groups, and community meetings, and provide feedback to management for program development.
- Advocate for community health needs, working to address barriers to access, and promote health equity.
- Organize and participate in community events, health fairs, and outreach initiatives to promote health education and services.
- Serve as the primary point of contact for community inquiries and concerns related to healthcare services, ensuring timely and effective communication.
- Collect and analyze data related to community engagement efforts and health outcomes, and prepare reports to assess the effectiveness of outreach programs.
- Collaboration: Work closely with internal teams, including marketing, public relations, and clinical staff, to align community outreach efforts with organizational goals.
- Ensure that outreach strategies are culturally sensitive, and tailored to meet the diverse needs of the community served.
Manager
A1 Party & Tent Rental Inc.
Brooklyn, NY
09.2005 - 03.2020
- Meet with clients to discuss their event requirements, providing expert advice on rental options, layouts, and equipment needed for successful events.
- Oversee the inventory of rental equipment, ensuring that all items are well-maintained, accounted for, and ready for events. Conduct regular inventory audits.
- Plan and coordinate the logistics of equipment delivery, setup, and pickup. Ensure that all rental items are delivered on time, and in good condition.
- - Team Leadership: Supervise and train rental staff, including drivers and setup crews, to ensure that they adhere to company standards, and provide exceptional service.
- Assist clients in selecting rental items that fit their budget while maximizing value and quality. Prepare rental quotes and contracts.
- Address client inquiries, concerns, and complaints promptly and professionally, ensuring high customer satisfaction throughout the rental process.
- Oversee the setup and breakdown of rental equipment at events, ensuring that everything is in place and functioning properly.
- Develop and maintain relationships with suppliers and vendors to ensure the availability of high-quality rental equipment, and timely service.
- Collaborate with the marketing team to promote rental services through online platforms, social media, and community events.
- Ensure that all rental equipment complies with safety regulations, and that staff are trained in safe handling and setup procedures.
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