ShaLanka Glover

Patient Registration

• Obtain accurate patient demographic information and Pharmacy of choice.
• Copy insurance cards/driver's license. Keep patient apprised of wait times.
• Collect applicable co-pays. Verifies patient insurance coverage. Accurately schedule all patient appointments.
• Record all cancellations and No Show's, seen "No Show" letter. Scheduled patients=maintain "quick call" list for cancellations.
• Post charges cancellation, accept patient payments, stamp back of checks, Post payments to computer accurately and in timely manner.
• Prepare revenue for bank deposit and give it to Center Manager for timely deposits.
• Prepare and balance daily operator/location close report, obtain manger signature
• Manages Outlook mail and calendar daily.

Financial Counseling

• Interview patients to determine employment status, insurance coverage(s) and insurance plan deductibles; sliding fee scale, and eligibility for payment plans.
• Contact patients for payments plans (as required)
• Enter patient data into computer, update yearly or needed.
• Assist patients with billing problems, Medicaid eligibility application and/or other payer programs.
• Respond to questions regarding patient balances, collections, and insurance.
• Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.

Schedules patient appointments according to CHC protocols. guidelines.

• Answers telephone promptly in courteous and professional manner.
• Obtains and enters accurate demographic information into CHC electronic health record (address, telephone number, insurance information, etc.)
• Schedules patient appointments according to scheduling protocols/guidelines.
• Reviews, updates and confirms appointment information including: date, time, location, provider name, reason for visit and insurance status with caller.
• Informs caller of necessary items to bring to appointment (including identification card, insurance card, medications, office visit fee, etc.)
• Informs caller of appointment expectations and guidelines to include cancellation/ no -show policy, prompt arrival, and discharge guidelines.
• Answer questions and offer other information, as requested or needed.
• Performs outbound calls to cancel or reschedule patient appointments and/or provide additional information as needed.
• Provides assistance with special projects as call volume permits.
• Functions as liaison for patients and Health Center.
• Directs calls to other departments as needed.
• Responsible for escalating calls appropriately according to procedures.
• Communicates to supervisor cases needing higher level of intervention in timely manner.
• Maintains performance expectations such as: average Talk Time, and other performance metric requirements
• Maintains proper and accurate documentation of all activities as determined.
• Maintains patient confidentiality at all times in accordance with HIPAA regulations.
• Performs other duties as assigned.

• Accepts and processes residents staying in lodge/shelter overnight; and receipts fees received from residents.
• Monitors activity of residents on assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information.
• Ensures that lodge/shelter is maintained in neat and proper order.
• Administers drug testing of clients as needed.